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Mercedes-Benz of Fort Washington - Service Center

Fort Washington, PA

4.5
2,323 Reviews

2,323 Reviews of Mercedes-Benz of Fort Washington - Service Center

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August 21, 2023

Great service, my sales rep made the process very smooth for me, and I received a great offer for my trade in. I love my new car? More

by THEMAGICYEARSLLC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2023 -

Mercedes-Benz of Fort Washington responded

Thank you for the 5-star rating! We're glad to hear that you had a smooth experience with our team at Mercedes-Benz of Fort Washington. We appreciate your feedback and see you again! Enjoy your new ride!

August 18, 2023

Wonderful dealership and very accommodating . Service department cares about customers and is very supportive.sales is great also More

by SHOOKRANDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2023 -

Mercedes-Benz of Fort Washington responded

We're glad to know you had a wonderful experience with both our sales and service departments at Mercedes-Benz of Fort Washington. We strive for customer satisfaction, so your feedback is greatly appreciated! We'll see you next time!

August 18, 2023

Always a pleasure to work with MB of Ft Washington and Tony , they are without a doubt the best MB Service Department! I work in the car business and see what happens on a daily basis at most dealers, Ft More

by TIM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
Aug 23, 2023 -

Mercedes-Benz of Fort Washington responded

Tim, it's fantastic to know you've had such positive experiences with Tony and our team at Mercedes-Benz of Fort Washington. We strive for excellence in all we do! Thanks so much for your support.

August 16, 2023

Unresponsive unhelpful people. Poor repair service ; part was not onsite even though appt made month ahead. Was given rental but charged for gas even though returned w exactly same More

by MCH_HOLLAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan Kinkade
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2023 -

Mercedes-Benz of Fort Washington responded

Thank you for reaching out. I'm sorry to hear about these concerns and would like the opportunity to discuss them with you in greater detail. If you could please contact me directly at your earliest convenience, it would be very much appreciated. Respectfully, Ryan Kinkade - Service Director - ryan.kinkade@yourmercedes.com

August 16, 2023

Appointment was on time. Service writer was very clear on services being done. Car was done on time washed service finished.. I was a happy customer. More

by JLD90JAG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2023 -

Mercedes-Benz of Fort Washington responded

We're glad to know that you had a timely and satisfactory experience with us at Mercedes-Benz of Fort Washington. Thank you for the positive feedback, we appreciate it!

August 16, 2023

Christina was as usual, outstanding! Work was done expediently and well. It's the only place I trust to work on my E350. More

by PADILLAWITZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Lowe
Aug 16, 2023 -

Mercedes-Benz of Fort Washington responded

We're so glad to know that Christina continues to provide you with outstanding service at Mercedes-Benz of Fort Washington. We appreciate your trust in us for maintaining your Mercedes-Benz E350! We'll see you next time!

August 15, 2023

Always available to help. Will not be the least expensive but you pay for what you get. Been a satisfied customer for many years (at least 20) ! More

by STEPHEN.CLINTON
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2023 -

Mercedes-Benz of Fort Washington responded

Hey Stephen, we appreciate your loyalty to Mercedes-Benz of Fort Washington over the years! Thank you for your kind feedback! We'll see you next time. Safe travels!

August 14, 2023

Love this dealership always helpful alway friendly they surpass customer service I highly recommend they don’t play games and try to up charge ppl More

by JBALDWIN1970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2023 -

Mercedes-Benz of Fort Washington responded

We're so glad to know you've had consistently positive experiences at Mercedes-Benz of Fort Washington. We appreciate your recommendation and look forward to continuing our honest service for you in the future!

August 14, 2023

Knowledgeable, executed on their comments , fixed it the first time, reasonable, fair price was charged for the work More

by GREYMG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2023 -

Mercedes-Benz of Fort Washington responded

We're glad to know that our team at Mercedes-Benz of Fort Washington was able to provide you with a knowledgeable and efficient service. Thank you for your positive feedback! We'll see you next time. Safe travels!

August 11, 2023

Decided to wait vs. taking a planned loaner. The wait was shorter than I expected. More

by VCEBULAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2023 -

Mercedes-Benz of Fort Washington responded

We're glad to hear that you chose to wait and that the wait time was shorter than anticipated. Your time is valuable to us, and we're pleased that your experience was convenient. Thank you for sharing your feedback! - The Mercedes-Benz of Fort Washington Team

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