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Mercedes-Benz of Fort Washington - Service Center

Fort Washington, PA

4.6
2,322 Reviews
Call Service Center (267) 419-4033

2,322 Reviews of Mercedes-Benz of Fort Washington - Service Center

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May 31, 2023

great pickup and delivery service---Diana is wonderful----car taken care of in a timely fashion and well done---thank you---Ruthanne McCreesh More

by RAMCCREESH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diana Schlosser who picked up the car---terrific
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Jun 02, 2023 -

Mercedes-Benz of Fort Washington responded

Thank you for the great review, Ruthanne! We appreciate you choosing Mercedes-Benz of Fort Washington to take care of your service needs. Diana & the team appreciate your support and look forward to seeing you again next time!

May 31, 2023

Great service and people. Communication was excellent and the work was done right the first time. More

by AGUBERNICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 02, 2023 -

Mercedes-Benz of Fort Washington responded

Thank you for sharing your experience! It was our privilege to serve you and we hope we have the opportunity to do so again in the future! - The Mercedes-Benz of Fort Washington Team

May 30, 2023

You got us in quickly and made the alternator repair. We are in height of the busy season and needed our delivery Sprinter STAT! More

by MADELINE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 01, 2023 -

Mercedes-Benz of Fort Washington responded

It is always our mission to show customers a five-star experience and we're glad we succeeded for you, Madeline! We are happy to help resolve your Mercedes-Benz Sprinter's alternator issues quickly. We understand no business can risk being without a vehicle, so we're happy to ensure you didn't miss anything! We look forward to seeing you back at Mercedes-Benz of Fort Washington! Thank you!

May 29, 2023

Traci Freed-Najbrt in the collision department took of every detail to get my car towed and repaired after a fender bender and back for my use as quickly as possible. Traci was fabtastic. More

by FJSTRITTMATTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TRaci Freed-Najbrt
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Jun 01, 2023 -

Mercedes-Benz of Fort Washington responded

We're happy Traci in the collision department took great care of everything to get your car repaired quickly after your unfortunate fender bender. We pride ourselves on providing excellent customer service and are glad we've succeeded for you. Thank you for choosing us and for taking the time to leave a positive review! - Mercedes-Benz of Fort Washington

May 29, 2023

I have tried to speak to the GM and the Assit MGR but we have all been playing phone tag and its the holiday. Don't know if I really want do business with Ft Washington Mercedes Benz anymore. I am now 10 More

by ARNIE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan Kinkade
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 27, 2023

I don't feel like it. What kind of survey is that that forces you to make up a story when you have nothing to say? More

by BRAD66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 30, 2023 -

Mercedes-Benz of Fort Washington responded

Thank you for the feedback, Brad. Our goal is to better understand our customers' experiences so we can continue to improve. If you have any specific questions or concerns that we can address for you, please don't hesitate to reach out directly. Respectfully, Ryan Kinkade - Service Director - ryan.kinkade@yourmercedes.com

May 26, 2023

ricky is the best professional, knowledgeable, personal. been smooth sailing. warranty work has been excellent More

by BONBRON
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service manager rick
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May 26, 2023 -

Mercedes-Benz of Fort Washington responded

Thank you for recommending Ricky at Mercedes-Benz of Fort Washington!

May 26, 2023

Excellent service like every time. Service advisor Christine always on top of the work and make sure everything done correctly. More

by Shakh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christine
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May 26, 2023 -

Mercedes-Benz of Fort Washington responded

Christine and our team are glad your visit was so positive! We hope that you continue to feel confident returning to Mercedes-Benz of Fort Washington! Thank you!

May 26, 2023

The work performed was done on a timely manner and the service provided was excellent. Thank you. More

by JYABLUNSKY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 26, 2023 -

Mercedes-Benz of Fort Washington responded

We're happy to hear your experience lived up to our expectations! We hope to see you again for your next appointment! Thank you! - Mercedes-Benz of Fort Washington

May 26, 2023

Dealership very professional and thorough. Always alerts you to issues and explanations. Easy access to your Service Manager. More

by J_M_METCALFE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 26, 2023 -

Mercedes-Benz of Fort Washington responded

It makes us happy that your experience was so positive! We appreciate your kind words for our team and look forward to seeing you at your next appointment! Thank you! - Mercedes-Benz of Fort Washington

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