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Mercedes-Benz of Fort Washington - Service Center

Fort Washington, PA

4.5
2,323 Reviews

2,323 Reviews of Mercedes-Benz of Fort Washington - Service Center

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September 23, 2022

Car’s condition was really looks good after service, dent and scratches couldn’t be found , looks like brand new. Perfect! More

by Y056779
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
4.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Smith
Sep 26, 2022 -

Mercedes-Benz of Fort Washington responded

We're so pleased that you were satisfied with the experience! Thank you for trusting Mercedes-Benz of Fort Washington to provide the best care!

September 22, 2022

I had body work done at the dealership and they were timely and professional through the whole process. the car looks brand new. Could not be more pleased. Thank you Mike Hardin. More

by SHAAS2
Recommend Dealer
Yes
Employees Worked With
Mike Hardin
Sep 23, 2022 -

Mercedes-Benz of Fort Washington responded

Thank you for trusting the Mercedes-Benz of Fort Washington team with your vehicle! We're happy to hear you're satisfied with the work provided by our team and we hope you'll keep us in mind for any future automotive needs. Take care and thanks again!

September 20, 2022

Unfinished job, charging credit cards for jobs that never completed. No one is responsible for what happened More

by ILIRP1USA2000
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ryan Kinkade
1.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Smith
September 19, 2022

I am still not satisfied with the explanation I was given about why my voice control for my car is not working and still why some of the other control buttons are sometimes intermittent. More

by WMSR42
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
4.0
This rating includes all reviews, with more weight given to recent reviews.
September 16, 2022

They kept my vehicle to long after CarShield had provided the parts. They also did something to the cage, it doesn't open or close by itself anymore. Nothing was wrong with the gate to my vehicle. More

by AMEENAH10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ryan Kinkade
3.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Witman
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Smith
September 15, 2022

Your customer service needs to improve. There’s too much featherbedding in the Dept. They’re pretending to be busy. They can do much better. More

by HBA77
Recommend Dealer
No
Employees Worked With
None.
September 15, 2022

Dishonest, overcharging, blood xxxxxxx…. cheater! I won’t go there again! They told me that I have to fix the car with them in order to fix my sunroof with the insurance, it was a complet More

by ELIEHAS1990
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ryan Kinkade
1.0
This rating includes all reviews, with more weight given to recent reviews.
September 15, 2022

Fantastic Service, I was a part of the brake recall over the summer and Derek the service manager and his crew were able to adjust, support and provide the level of high quality service that the Mercedes Br More

by BRIAN.DWYER
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2022 -

Mercedes-Benz of Fort Washington responded

Thank you for the kind review, Brian! We're so glad Derek & the team had the opportunity to assist you and we'll be sure to let them know how much you appreciate their dedicated service. Happy travels and thanks again, from all of us here at Mercedes-Benz of Fort Washington!

September 15, 2022

We have a fleet of Sprinters that travel the country and they quickly take care of our service needs. More

by RCHERRY1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Susan Hayes
Sep 15, 2022 -

Mercedes-Benz of Fort Washington responded

Thanks for the five stars! We hope to see you back! -Mercedes-Benz of Fort Washington

September 11, 2022

Great staff! Very comfortable lounge while waiting. Friendly atmosphere! Nice environment. I had a good experience! More

by TJOHNS96
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Kinkade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2022 -

Mercedes-Benz of Fort Washington responded

Thanks for the five stars! We hope to see you back! -Mercedes-Benz of Fort Washington

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