Mercedes-Benz of Fort Washington - Service Center

Accommodating and all the staff was helpful. I wish that they paid more attention to customers’s records. I was nervous about the cost of some work that was required, then I remembered that I ha I wish that they paid more attention to customers’s records. I was nervous about the cost of some work that was required, then I remembered that I had purchased the extended warranty and the repairs were covered. If I didn’t remember( at the age were my memory fails me sometimes), then I would’ve paid a huge bill. It was difficult getting through to a live person, but Nick in the service department was very helpful with my scheduling and rescheduling an appointment. More

Christina was so helpful and extremely knowledgeable We came in late on Friday and I'm sure everyone at the dealership was ready to leave. She was very nice and I would promote her !!!! came in late on Friday and I'm sure everyone at the dealership was ready to leave. She was very nice and I would promote her !!!! More

Excellent service. I didn’t have to wait. Loaner car was ready quickly and staff were pleasant I didn’t have to wait. Loaner car was ready quickly and staff were pleasant More

+Coming to this dealership is always a delight because their service never fails to amaze. their service never fails to amaze. More

Great service and good people doing it. Even left a number for me to call if I need help Even left a number for me to call if I need help More

Over I am satisfied. As I have my extended warranty did you make sure everything is in good condition?we trust your service that is why I did all service there after I buy As I have my extended warranty did you make sure everything is in good condition?we trust your service that is why I did all service there after I buy this vehicle.I never went anywhere even oil change or inspection. More

Christina is an excellent service writer. She is knowledgeable and personable and gets the job done accurately and on a timely basis. She also tells you what you might need on your next visi She is knowledgeable and personable and gets the job done accurately and on a timely basis. She also tells you what you might need on your next visit. I would highly recommend her for Mercedes service. More

An excellent place to buy and service your car for many years; keep it up years; keep it up More

I received excellent service, thanks to Tony and his team members. I am grateful to them. members. I am grateful to them. More

Phil was really helpful and informative. Andrew, who helped me when Phil was not there, was not great. I don't remember specifics other than that he didn't return calls. He just didn't seem Andrew, who helped me when Phil was not there, was not great. I don't remember specifics other than that he didn't return calls. He just didn't seem comfortable in his job and hence did not inspire confidence. Other than that, everybody has been great. I did receive a call asking about an accident I had in the loaner. That was puzzling, as I had no accident. The check engine light went on when I was leaving Baltimore and I called Diane about that as soon as I noticed it. The woman who called about the non-existent "accident" was lovely and I think we got it straightened out. More