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Mercedes-Benz of Fort Washington - Service Center
Fort Washington, PA
2,323 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,323 Reviews of Mercedes-Benz of Fort Washington - Service Center
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June 25, 2022
my experience this time was a little less joyful than all my previous. When my vehicle was finished, no one called me to say it was done. So, at 2pm I drove to dealership; ( vehicle was left at 7:15am) a my previous. When my vehicle was finished, no one called me to say it was done. So, at 2pm I drove to dealership; ( vehicle was left at 7:15am) and found out car was done awhile ago and down on Commerce Drive and no summer interns available to retrieve it. After waiting 1/2 hour, Todd, service advisor, had to go down and get it. Then, after waiting for 45 minutes to pay the bill, which was not prepared yet, Todd graciously told me to take car and go home since I had been there at that point , one and one-half hours, AFTER THE CAR was done, he would call me with bill and I could pay on line. I am sure it will be better next visit since Derek Witmer is an excellent manager. Probably just a super busy day to bring my car in. The quality of the service work is always outstanding and staff if professional and courteous at all times. I will always have my vehicle serviced here. More
by KCHARTNETT
Verified CustomerEmployees Worked With
Todd Coyle
June 24, 2022
I got friendly and satisfied service. Also on timely manner. The service center is near to me . I am happy. Thanks Also on timely manner. The service center is near to me . I am happy. Thanks More
by PAPPYSAMUEL
June 23, 2022
My brakes were fixed fast and easy. the drop off and pick up was a breeze. Good service the drop off and pick up was a breeze. Good service More
by QUIS413
Employees Worked With
June 19, 2022
Upon entry you meet the nicest, most efficient servicemen and servicewomen who great you and take care of your vehicle. The showroom is pleasant if you choose to wait. The experience from start to finish is and servicewomen who great you and take care of your vehicle. The showroom is pleasant if you choose to wait. The experience from start to finish is pleasing, plus the work on your Mercedes Benz is completed superbly and exceeds expectations! Thank you Mercedes Benz! More
by WALLCHEW
Employees Worked With
June 18, 2022
I had an express checkup on my 2017 300e. It was fast and done in a professional manner. A new battery was recommended and I had it installed. It was fast and done in a professional manner. A new battery was recommended and I had it installed. More
by HWI
Employees Worked With
June 18, 2022
Very professional and polite. Explain everything in a manner that a women can understand without making you feel judged Explain everything in a manner that a women can understand without making you feel judged More
by KEETAMCCALL
Employees Worked With
June 18, 2022
Todd is an excellent service representative who negotiated with my extended warranty company to lower my bill. Mike was so sweet in stopping his work to help me retrieve items while it was being se negotiated with my extended warranty company to lower my bill. Mike was so sweet in stopping his work to help me retrieve items while it was being serviced. Very customer satisfaction oriented facility. Highly recommended. More
by Tolan Tran
Employees Worked With
Todd Mike
June 15, 2022
Very professional and the service was prompt and efficient with transparent pricing. Overall 5 stars! efficient with transparent pricing. Overall 5 stars! More
by GreatDane
Employees Worked With
