Mercedes-Benz of Fort Wayne
Fort Wayne, IN
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Very Poor Experience with this dealership. I drove all the way from southern Indiana thinking I was getting a very good deal on a used SLK 350. Nadeem knew absolutely nothing about the car. When test driv the way from southern Indiana thinking I was getting a very good deal on a used SLK 350. Nadeem knew absolutely nothing about the car. When test driving the car he states that the car is equipped with Bluetooth for the phone. He states that the car has a CD changer. Infact he plugged all these in the KBB values artificially bringing the price of the car up. They were supposed to deliver the car to me after 3-4 days. After paying for it and before leaving the dealer ship I even confirmed with him to send the cartridge for the CD changer and he states he would. I found the front door hinge making some creaking noise and Nadeem told me he would fix it before delivering. When I did receive the car (3-4 days late).....NO CD Changer....The door not fixed.....NO Bluetooth. So I called him up, he asks me to spray WD40 on the hinge and he said he would speak to his boss about the CD changer and Bluetooth. After a week of numerous emails and phone calls without him calling or emailing me back I called his boss Dan Zoda. Dan pretty much told me that I was out of luck on the CD changer and Bluetooth and that I should be happy for getting a deal on the car(not really when one removes those 2 options). He agreed to fix the door problem for which I had to drive over an hour to the nearest MB dealership and be without my car for a whole week while they worked on it. Guess what? the door hinge that Nadeem stated only needed WB40 was a $500 job that required a whole new hinge!! Why did Nadeem not spray WB40 before delivering the car??All empty promises, I'm still waiting on the bottle of touch up paint that he was supposed to send me because HE FOROGOT to touch up the nicks on the car that he had promised. The finance guy John was in a terrible hurry making numerous mistakes in the mileage etc that I had to catch. He states he is late for his son’s birthday party! He printed the wrong car on the 30 day tags too.Luckily my local MB dealership caught it and hence I had to run to the DMV to get my permanent plates so that I don’t get the ticket. Dan Zoda promised to send new tags...empty promised again. My honest suggestion DONOT deal with these guys and make sure you check all the options that they are plugging into KBB and don’t let them rush you!! More
This was my second purchase from this dealership. I've had great service and friendly help on all my visits. Very happy with the dealership and its employees. I would recommend Mercedes Benz of Fort Way had great service and friendly help on all my visits. Very happy with the dealership and its employees. I would recommend Mercedes Benz of Fort Wayne to anyone. If you are looking for a car, I would look here first. More