Mercedes-Benz of Ft. Lauderdale
Fort Lauderdale, FL
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797 Reviews of Mercedes-Benz of Ft. Lauderdale
I was immediately greeted when I entered and although I didn't have an appointment, I was quickly introduced to a sales representative. I told him what vehicle I was looking for but he wasn't sure they had didn't have an appointment, I was quickly introduced to a sales representative. I told him what vehicle I was looking for but he wasn't sure they had one available. He checked inventory and found one had just been delivered the day before. The test drive was thorough and I made an offer. The obligatory back and forth ensued and I went to grab lunch. A couple of hours later the sales representative and sales manager called me back with a generous counter offer and I drove back to pick up my new car. More
Wheels I first arrived, believe me I was not optimistic about getting a car. Hazem took his time with me, reassured me that I would be making the right decision and got me into a car that I absolutely love about getting a car. Hazem took his time with me, reassured me that I would be making the right decision and got me into a car that I absolutely love. Everyone who worked me up until the end were great. I would also like to thank the Fianance assistant who helped me as well ( im drawing a blank on her name), but she was also very kind, patient and reassuring. More
They refused to fix an issue. They insisted on only replacing it (out of warranty $3000). To fix the issue would have taken 15 minutes They insisted on only replacing it (out of warranty $3000). To fix the issue would have taken 15 minutes More
Professional and courteous staff. The facility’s physical appearance was inviting and it had accommodating amenities. . The facility’s physical appearance was inviting and it had accommodating amenities. . More
The lot workers use the car alarms to find every car they need to go get, starting at 7am even though there's a hotel across the street. We were awakened and couldn't get back to sleep with a car alarm going need to go get, starting at 7am even though there's a hotel across the street. We were awakened and couldn't get back to sleep with a car alarm going off every 45 seconds. When we called to complain the manager hung up on my wife. I would not patronize this dealership - if that's the amount of consideration they have for their neighbors, how well are they going to treat you when you have an issue? More
I visited this dealership a couple of times, the last one to address a recall issue with my 2022 GLC 300. The appointment was easy to set up. I deal with a superb customer care service assistant, JC. As far to address a recall issue with my 2022 GLC 300. The appointment was easy to set up. I deal with a superb customer care service assistant, JC. As far as I'm concerned, he should be running the dept. When I come in its like visiting family. I sit down, talk to him about the GLC and its few quirks. We trade notes on car care and other automotive topics. I have owned several BMW's, a previous MB C280 and have worked on my cars myself, so I am extremely knowledgeable about German engineered cars. He is extremely knowledgeable. He is a true facilitator, a customer advocate. The dealership is bright, plenty of space to sit and relax. Free gourmet coffee, can't complain. They even have a camera feed from the repair area. Its spotless, you can literally eat off of the floor! Know I know why I bought an MB product, it's about the complete MB experience. Great dealership. Wow, I can't wait to come in for my next service appointment! More