Mercedes-Benz of Ft. Lauderdale - Service Center

The service department at the Fort Laudedale Mercedes Benz location does not perform to the level of the standards Mercedes’ Benz stands by. The service advisor proved to be unknowledgeable, neglected to Benz location does not perform to the level of the standards Mercedes’ Benz stands by. The service advisor proved to be unknowledgeable, neglected to keep me updated and did not return my calls or texts. Not to mention was not capable of providing a formal proposal for the repairs needed until the invoice was issued. At that time, many errors were made. Repairs, parts and labour indicated; were duplicated and charge twice. The service advisor did not make himself available to review. Only after the repairs were done that I insisted to settle the invoice with the Service Manager at the Fort Laudedale location. After her review and mine, most of these were rectified. I still believe; after consulting with two other Mercedes mechanics, that there were unnecessary repairs done. As a result I had to pay a pricy invoice that amounted to a large deposit for a new vehicle. It was a very disappointing and mostly frustrating experience. One that I cannot put my trust into the service department at Mercedes Benz of Fort Laudedale on South Federal Hwy. More

Great service experience. Mike is always kind and helpful. Would definitely recommend this Mercedes dealership. Mike is always kind and helpful. Would definitely recommend this Mercedes dealership. More

My 2021 C300 had its first checkup and everything went well. I was in an out within 90 minutes. James Rubio did an excellent job of keeping me informed and he did everything very efficiently. well. I was in an out within 90 minutes. James Rubio did an excellent job of keeping me informed and he did everything very efficiently. More

I love coming to the Ft Laurderdale dealership to get my truck serviced. Mike Ferraro is always awesome and takes great care of my vehicular needs. Everyone is aways so friendly! truck serviced. Mike Ferraro is always awesome and takes great care of my vehicular needs. Everyone is aways so friendly! More

My service advisor, Filiberto, was extremely nice and helpful. He kept me posted as to the progress of the repair. I was very pleased with the service I received. helpful. He kept me posted as to the progress of the repair. I was very pleased with the service I received. More

Good service with fast in and out and service provider was very attentive and knowledgeable was very attentive and knowledgeable More

Mike Ferraro is the most attentive, professional, and welcoming service advisor at Mercedes! He is a true asset to the company! Thank you for the best service experience..always!!! welcoming service advisor at Mercedes! He is a true asset to the company! Thank you for the best service experience..always!!! More

Great service people. Rudu Keeps appointments. Gets the work done and delivers it back as promised Rudu Keeps appointments. Gets the work done and delivers it back as promised More

Professionals, they follow up with you, great costumer service. William helped me with some issues with my car and he went above a fb beyond service. William helped me with some issues with my car and he went above a fb beyond More

Mike Is the most professional I dealt with . will recommend to my friends / family Mike Is the most professional I dealt with . will recommend to my friends / family will recommend to my friends / family Mike Is the most professional I dealt with . will recommend to my friends / family More