Our salesman, Anthony Montaldo, gets 5 stars. Mercedes-Benz of Fort Lauderdale gets 1 star for the following reasons:
1) We were buying from out of state. We called M.B. of Fort Lauderdale and spoke with a female salesperson. We set up an appointment day and time with her to test drive the car (Lexus RX400h). My wife and I flew in, and drove to the dealership. The salesperson had the day off and was not there. No one else knew we were coming. The car was filthy, not ready to test drive. No big deal. Anthony jumped in and helped. (But -1 for the dealership.)
2) We were told again and again the car had passed a multi-point inspection (131-point?). I asked at least 3 times to see the inspection paperwork. I was told multiple times they would get it right away. Never got it. Again, not a huge deal (but -2 for the dealership).
3) We are from Wisconsin so I asked if winterizing the car could be thrown in for no charge since we were paying full price. (The dealership has a 'no negotiate' policy on their prices.) The salesman told me he would check with the maintenance department and get right back to me. It was never mentioned again. (-3)
4) The finance rate. We dealt with the first salesperson by phone and email in the week before we came. We told her we wanted a longer loan term and (of course) a low interest rate. She told us that she "talked to the finance department" and they would give us 1.9% financing for 60 months because of our good credit (despite the car being 10 years old.) NOTE: We could have gotten 4-5% from other sources, but went with the 1.9. So we didn't line up the other financing. Big mistake. We got there and decided to buy the car. The man from finance said the rate would be about 8%. What? We told him the other salesperson told us 1.9%. He said no one gets that low of a rate and he didn't know what she was talking about. He said he could get us a 72 month term but at 8%. We liked the car so we said 'ok'. When signing the final paperwork with him he said the rate was higher because of the longer term on a 10-year old car. If the term was less than 6 years the rate could be lower. We liked the longer term so we took the 8% bitter pill. Then he said if we paid $800 we could get the rate lowered to 6%. So we did. So in the end we paid $800 to get an interest rate higher than we could have gotten from our own bank. Thanks a lot Mercedes-Benz of Fort Lauderdale. 6 weeks after we got home my wife called the finance company, they told her the term of the loan is for 4 YEARS (not the 6 years we paid extra for.) Thanks Mercedes-Benz of Fort Lauderdale! (-4).
5) The final price. The second salesman assured us that our 'final price out the door' would be a) The price of the car; b) Florida sales tax; c) Dealership fee; and d) Whatever Florida charges to title and license it 'with nothing added on by the dealer'. Signing the final paperwork we paid a, b, c, the extra $800 (yay) and then the title and license fee. One charge was $98.75 for "Tag Agency Fee/Elec Filing". Seems reasonable. But we were also charged $500 for "Reg/Tag/Title Fees. That seems like a very high and very round number to be just Florida fees passed on to us with nothing extra added on. I looked all over the Florida Highway Safety and Motor Vehicles website and Wisconsin's and did not see any combination of fees that came anywhere near to $500. AND: We told them multiple times we already had WI plates. They assured us they were not requesting new WI plates. They did. Wisconsin mailed us new plates. We called to ask why. They said 'that dealership messed up the paperwork. They owe you $75'. (-5)
I emailed once, 4 days, no answer.
I emailed twice, 1 week, no answer.
I texted the salesman. He responded 'Call the General Manager'. Thanks!
My wife emailed the finance dept asking for a refund of the $75, 10 days and running and no answer.
Worst case scen: Misled for high fees.
Best case scen: Widespread incompetence.
Either way cannot recommend dealership.