Mercedes-Benz of Georgetown - Service Center

Great experience at MB Georgetown I took my C300 in for service. The service rep's name was Kevin Kelley. He was very friendly and seemed to enjoy his job. I went in for basic servi I took my C300 in for service. The service rep's name was Kevin Kelley. He was very friendly and seemed to enjoy his job. I went in for basic service, but knew there were a few items that needed addressing. Normally, I tell repair shops no because I don't trust them. My experience at MB Georgetown with Kevin was very different. He called out the issues that I knew needed addressing, but there was zero pressure. He explained why it was important and it was as if we were friends and he was shooting me straight. I don't enjoy spending extra money when I take my vehicle in for basic service but Kevin made the experience painless. Honest guy that you can trust. Ask for him if you go to MB Georgetown for service work. More

Great experience with my schedule a service . My service consultant , Jeff Geary , did a wonderful job accommodating my schedule and getting me in to the dealership for my service. My service was My service consultant , Jeff Geary , did a wonderful job accommodating my schedule and getting me in to the dealership for my service. My service was done promptly, completely, and professionally. I would highly recommend Jeff and the staff at Mercedes-Benz of Georgetown to my friends and colleagues. Nothing but positive to report. Matt Gravelle More

Service The service department is great able to get my SUV in with short notice. Very informative and courteous staff. Wendy was very helpful. Will keep comin The service department is great able to get my SUV in with short notice. Very informative and courteous staff. Wendy was very helpful. Will keep coming to this dealership for service More

Great customer service!! They have been prompt and courteous each time I have been to customer service department. Everyone in the process has been professional and make me fe They have been prompt and courteous each time I have been to customer service department. Everyone in the process has been professional and make me feel important. More

Always very helpful and I am treated with respect. They help me solve the problem without hAving to return a second time for the same problem. A great service rep. and I am treated with respect. They help me solve the problem without hAving to return a second time for the same problem. A great service rep. More

Great Service; attentive to customer needs I came for routine service but was unable to get a loaner car as planned. So even though I had to re-schedule, my rep was very attentive to my needs. I came for routine service but was unable to get a loaner car as planned. So even though I had to re-schedule, my rep was very attentive to my needs. He rescheduled me for a better time and made sure to get all the details right. More

Great caring service manager Alex is a professional caring manager with tech experience, and did everything nessesary to resolve the issues I had was my Sprinter. I feel confident Alex is a professional caring manager with tech experience, and did everything nessesary to resolve the issues I had was my Sprinter. I feel confident I will be back to GM, if anything else araises as long as I have Alex to take care of it. More

Oil change The price was a bit hefty but I got it I'm driving a Mercedes. My issue is that for the price I should get the best service and I didn't. Customer ser The price was a bit hefty but I got it I'm driving a Mercedes. My issue is that for the price I should get the best service and I didn't. Customer service was excellent but my windshield washer fluid was empty before I went for an oil change and it was still empty when I left. I really didn't appreciate that especially when I was told that my car was checked out in addition to having the oil changed. I don't know how something so simple could be missed. Other than that everything else was great More

Cordial and professional. I went to an scheduled service for my 2011 C300 and I ended up getting a beautiful 2016 model. Thank you Kevin Kelley, Eric Jordan and Regis Musabika. I went to an scheduled service for my 2011 C300 and I ended up getting a beautiful 2016 model. Thank you Kevin Kelley, Eric Jordan and Regis Musabika. Nice environment, cordial and professional team. Great customer experience! More

No communication Dropped off my vehicle Saturday morning and was told that it would be ready Monday or at the latest Tuesday afternoon. I reached out in the morning, a Dropped off my vehicle Saturday morning and was told that it would be ready Monday or at the latest Tuesday afternoon. I reached out in the morning, afternoon, and before they closed around 5:30PM and I still have yet to hear back from Anthony Bain. All I was asking is an update on my vehicle and it would've been great if he just called me back to let me know what was going on and if I needed to wait for parts or something else. More