A concierge greets you and gets you signed in. My service manager, Jeff Geary, checked with me within a few minutes to confirm what needed to be done on the vehicle. Throughout my time there he kept me informed as to the status of service taking place and the timing for completion.
Amenities in the waiting area are excellent (coffee, soda, pastry, popcorn, etc..), although I was disappointed to see that newspaper subscriptions had been stopped, so no US Today or Austin Statesmen were available. I hope M-B management has not been overtaken by political correctness in response to a few (emphasis on "few") of their client's petty complaints that take offense to newspaper articles expressing views all along the political spectrum, from far left to far right. Customers and clients can always choose to exercise their right not to read the newspapers made available, and thus avoid having their tender sensitivities ruffled. Those who do enjoy reading up on current events while waiting for vehicle service completion miss this nice courtesy formerly extended by the management.
The staff in the service area are friendly, courteous, and professional in their treatment of their customers. They meet or exceed all reasonable expectations in this regard. My vehicle was serviced and returned to me in a timely manner, and the routine car wash is always an extra appreciated bonus. Keep up the good work!!