Mercedes-Benz of Georgetown - Service Center

No communication Dropped off my vehicle Saturday morning and was told that it would be ready Monday or at the latest Tuesday afternoon. I reached out in the morning, a Dropped off my vehicle Saturday morning and was told that it would be ready Monday or at the latest Tuesday afternoon. I reached out in the morning, afternoon, and before they closed around 5:30PM and I still have yet to hear back from Anthony Bain. All I was asking is an update on my vehicle and it would've been great if he just called me back to let me know what was going on and if I needed to wait for parts or something else. More

Review Very friendly great sales staff (Eric Jordan) would definitely recommend. Anthony in service great. Convenient hours and location. Clean and friendly. Very friendly great sales staff (Eric Jordan) would definitely recommend. Anthony in service great. Convenient hours and location. Clean and friendly. Should not Require 25 words More

Superb service The technicians were very friendly and knowledgeable. I had a scheduled appointment for routine maintenance. They were on time and explained future The technicians were very friendly and knowledgeable. I had a scheduled appointment for routine maintenance. They were on time and explained future recommendations. Will be back for that work!! More

Great Experience Brought GL450 in for repair of the Airmatic suspension. Jeff Geary set me up with a beautiful E-Class loaner, updated me daily on the repair progress, Brought GL450 in for repair of the Airmatic suspension. Jeff Geary set me up with a beautiful E-Class loaner, updated me daily on the repair progress, and even worked directly to ensure that the warranty company honored their commitment. I'd highly recommend Mercedes Benz of Georgetown and especially Jeff Geary. More

Great customer service I needed some work performed on my car and I decided to try the service department at Mercedes-Benz Georgetown for the parts I'm glad I did, parts wer I needed some work performed on my car and I decided to try the service department at Mercedes-Benz Georgetown for the parts I'm glad I did, parts were right and delivered on time. More

Excellent service and follow up! The employees are very friendly and professional! The facility is very clean and well maintained. They seem to really care about your needs! I highly The employees are very friendly and professional! The facility is very clean and well maintained. They seem to really care about your needs! I highly recommend Mercedes of Georgetown! More

Excellent service department. Just want to give a shoutout to Jeff Geary. His professionalism always makes for a pleasant experience. Even when things take longer than expected he Just want to give a shoutout to Jeff Geary. His professionalism always makes for a pleasant experience. Even when things take longer than expected he always takes the time to let me know what's happening and when repairs should be completed. More

Fantastic Service was quick and attended by Jeff. He made sure that I was taken care of and made me feel important. People like Jeff hold standards beyond exc Service was quick and attended by Jeff. He made sure that I was taken care of and made me feel important. People like Jeff hold standards beyond excellence and it is surely appreciated. More

Great service I was thoroughly impressed with the dealership but it was only exceeded by the fast and efficient service that Jeff brings. I will Go no where else. I was thoroughly impressed with the dealership but it was only exceeded by the fast and efficient service that Jeff brings. I will Go no where else. More

Horrible customer service. I dropped off my vehicle on Thursday. I was told by a service consultant that they would have a tech look at it on Friday morning. I explained what th I dropped off my vehicle on Thursday. I was told by a service consultant that they would have a tech look at it on Friday morning. I explained what the car was doing and the consultant looked at the vehicle. He told me that the only reason the repair would not. E covered is if it had rodent damage. I did not hear back from the consultant at all on Friday or Saturday, even after leaving four messages. I receive a call on Monday telling me that I needed two parts replaced and that the vehicle would be ready on Tuesday afternoon. Today I receive a call from the consultant stating that the parts did not fix the issue and after looking further into it that I actually have rodent damage. How convenient is talk at since that is the only reason that my repair would not be covered. The consultant said that he would send me pictures right over of the damage. One and a half hours later I get the pictures. Even talking to the service manager there was not a change in the status of how my wires were all of a sudden chewed through by a rodent. The service manager stated that I could file an insurance claim and have them fix the repair. All in all, a horrible experience with this company and I will not be going back and I will not refer anyone to them. More