Mercedes-Benz of Grapevine

Wonderful Excellent experience! Jacob was courteous, prompt, and thorough; not pushy at all. He worked with us to find the perfect Pre-owned car. Highly recomm Excellent experience! Jacob was courteous, prompt, and thorough; not pushy at all. He worked with us to find the perfect Pre-owned car. Highly recommend Jacob and Park Place. More

Overall, it’s was a good experience with a new place. Everything worked with a happy ending on a late Friday evening. But not very happy with vehicle delivery. I preferred the delivery of the vehicle shou Everything worked with a happy ending on a late Friday evening. But not very happy with vehicle delivery. I preferred the delivery of the vehicle should be around 2:00pm to know more about the vehicle with the support of the delivery department. More

Purchase a pre-owned vehicle and the customer service for purchase was excellent. The car was well detailed and prepared at purchase. Thanks Austin H. purchase was excellent. The car was well detailed and prepared at purchase. Thanks Austin H. More

Rock Sargent and Park Place Grapevine Are Great!!! I first met Rock Sargent when my daughter purchased a vehicle at Park Place Grapevine. Rock Sargent was very nice, friendly, professional, knowledgab I first met Rock Sargent when my daughter purchased a vehicle at Park Place Grapevine. Rock Sargent was very nice, friendly, professional, knowledgable, and provided great customer service to my daughter, and it was then that I decided to purchase my much needed vehicle with him as my salesperson. I returned to Park Place 3 1/2 months later and purchased my vehicle through Rock Sargent as well. Great salesperson! More

EXCEPTIONAL CLIENT EXPERIENCE!!! Thank you Charles Lane I normally don’t take the time to fill out surveys but Charles Lane at Park Place in Grapevine provide me with EXCEPTIONAL customer service. • KN I normally don’t take the time to fill out surveys but Charles Lane at Park Place in Grapevine provide me with EXCEPTIONAL customer service. • KNOWLEDGEABLE about the product he sold • UNDERSTOOD my time was valuable and got straight to the point • IMMEDIATELY gave me options • EXPLAINED if I didn’t see a car I liked, i could look at inventory at other Park Place lots • DIDN’t FEEL RUSHED • TOOK THE TIME to answer ALL my questions via text, email and phone • most importantly he GENUINELY made me feel I was a valued client!! A+ I’ve purchased 4 vehicles in the past 6yrs and this was BY FAR THE BEST car buying EXPERIENCE!!! Thank you Charles, this deserves another trophy! 😉 More

I drove 3-hours for Jordan Lee . This is the name you must ask for when acquiring your next Mercedes-Benz. The MB I purchased will be my 3rd and I will write the following: Jordan . This is the name you must ask for when acquiring your next Mercedes-Benz. The MB I purchased will be my 3rd and I will write the following: Jordan not only gave me multiple vehicle options but also advocated for me to get the best finance rate (considering the tight market in premium products and current market). He’s a humble gem in a very competitive environment. Trust in him. More

Perfect Rock was amazing and had answers to all my questions and needs . Smooth transaction and very customer friendly. Went in there not knowing what I’ll ge Rock was amazing and had answers to all my questions and needs . Smooth transaction and very customer friendly. Went in there not knowing what I’ll get and he got me into something better than expected. Thank you Rock #alarms More

Excellent customer service. Jacob was the calm in my storm! I was in need of a new car but I also wasn’t going to make a snap decision. He did an excellent job in taking the time Jacob was the calm in my storm! I was in need of a new car but I also wasn’t going to make a snap decision. He did an excellent job in taking the time to go over my options. His follow up skills are impressive. When I finally made my final decision I gave Jacob a call. I met with him the next day and within 10 minutes I had my car picked out. That’s because he took the time to listen to my needs! Thank you! I love my new Mercedes. More

Henry was great to work with. Everyone very pleasant and knowledgeable. Kept us updated on process as paperwork and finance approval was being done. Henry was great. Knowledgeable Everyone very pleasant and knowledgeable. Kept us updated on process as paperwork and finance approval was being done. Henry was great. Knowledgeable and if he did not know the answer he found it for us. More