Mercedes-Benz of Grapevine

Purchased vehicle from Mercedes of Grapevine on 6/2020 with almost 2000 miles on it, I took it to get serviced as I pre -paid service maintenance , extra coverage for hazard dmg on tires and rims and it w with almost 2000 miles on it, I took it to get serviced as I pre -paid service maintenance , extra coverage for hazard dmg on tires and rims and it was taken to be serviced on 3/2021 they failed to do a tire rotation or advise me that my vehicle needed an alignment , took back on 4/2021 and again they replaced my windshield and some dings they saw on my vehicle and was not advised my vehicle need rotation. I take vehicle to be serviced on 12/4/2021 and was send photos and advised I needed to replace all 4 tires , photos show it uneven wear on tires. I called back and asked why both times my vehicle was previously taken into for service they did not rotate my tire, Tony Manager advised that even if they would of done rotation , tires would of still needed to be replaced as they only last up to 20,000 miles on them. Not only is my vehicle not save to drive , but they failed to service my vehicle correctly. I purchased this pre- paid maintenance place to make sure that my vehicle would be serviced correctly and that I would be save in my vehicle. After them blaming me for not letting them know to rotate my tires , because they must of not felt it was necessary for them to rotate even thought my tire had over 10,000 miles on them. Frustration of lack of integrity this service department has and being able to trust that they are looking to due what is right and not just trying to get my vehicle our of there facility and put myself and my family in danger driving a vehicle like this. Now they offered to pay for 2 of 4 tires ,but still make it look like it is my fault and there Mercedes vehicle tires only last for less 20,000 miles and they did nothing wrong when they failed to service my vehicle correctly. Feel if this would of been done correctly , I wouldn't even had had to bring it to there attention and I pay for them to service my vehicle and left me know if there is anything on my vehicle that would put myself and family in danger. More

Prices are a rip off: $1069.00 to replace a thermostat that costs $200 at Auto Zone; service manager non responsive; took 3 days to fix my car; These people are stealing money from their clients pockets. that costs $200 at Auto Zone; service manager non responsive; took 3 days to fix my car; These people are stealing money from their clients pockets. Had to call 5 times to get anyone to answer me with an update on the diagnosis of the car. More

Excellent service. In and out with everything completed when I arrived. Davius was knowledgeable and helpful. Highly recommend! when I arrived. Davius was knowledgeable and helpful. Highly recommend! More

Best service of any Mercedes dealer in DFW. Personnel are very responsive and worked completed in a timely fashion. are very responsive and worked completed in a timely fashion. More

Bria Harrison was wonderful to deal with. Very professional , prompt, with any question I had and very friendly. I am looking forward to next vehicle purchase from her. Excellent work, A+++ professional , prompt, with any question I had and very friendly. I am looking forward to next vehicle purchase from her. Excellent work, A+++ More

Wonderful!!David is awesome!!When I ask a car,He Wonderful!! David is awesome!! When I ask a car, He always smiles and show and explain . I was vet impressed. Thank you!! Wonderful!! David is awesome!! When I ask a car, He always smiles and show and explain . I was vet impressed. Thank you!! More

My experience was outstanding with our service manager. We advised him of the periodic maintenance we needed and scheduling was easy taking our time in consideration to complete the job. We advised him of the periodic maintenance we needed and scheduling was easy taking our time in consideration to complete the job. More

I’ve been a customer for almost 20 years. They always exceed my expectations I am never disappointed. exceed my expectations I am never disappointed. More

Awesome dealership, very friendly, they listen to your concerns.They take very good care of your vehicle, and fix it right the first time. Ask for Debbie in service. concerns.They take very good care of your vehicle, and fix it right the first time. Ask for Debbie in service. More

Stanley Ellison always does a great job as my service rep. He instills trust in your product and accommodates all requests w/professionalism and courtesy. rep. He instills trust in your product and accommodates all requests w/professionalism and courtesy. More