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Mercedes-Benz of Grapevine

Grapevine, TX

Overview
Employees
Reviews
Vehicles
4.9
2,136 Reviews
When it comes to all things Mercedes-Benz, the world-class team at Mercedes-Benz of Grapevine stands ready to serve you. Our hand-selected inventory of Mercedes-Benz vehicles is second to none. Our Sales Experience Managers are here to help you find the vehicle that fits your lifestyle and our streamlined buying process allows you to work with your Sales Experience Manager throughout. There’s no back and forth with a manager over price and no introduction to a Finance Manager if you choose to purchase or lease a vehicle. At Mercedes-Benz of Grapevine, you are at the center of everything we do and our mission is to provide you with an elevated purchase and ownership experience. Please stop by soon to experience our luxury amenities, world-class showroom and state-of-the-art service center. We are so excited to welcome you to Mercedes-Benz of Grapevine, an Avondale Dealership.
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1300 Texan Trail

Grapevine, TX

76051

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Showing 2,136 reviews

November 01, 2021

The wait was too long, instead of 90 minutes the wait time was 3 hours. More

by Pattykng
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan
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Nov 13, 2021 -

Mercedes-Benz of Grapevine responded

Hello! I apologize for the extended wait that you experienced at our dealership. That is not the experience that we want you to have during any of your visits. If you have any other concerns, please reach out to me at social@avondale.com. Thank you!

November 01, 2021

Great service and understanding of customers needs and flexibility for a loaner when it mattered More

by Miles David
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Dept
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Nov 13, 2021 -

Mercedes-Benz of Grapevine responded

Thank you, Miles! We appreciate your comments of our Mercedes-Benz of Grapevine service team and their flexibility to find you a loaner during these tough inventory times. We hope to work with you in the near future!

November 01, 2021

Greeted poorly by a young gentleman who the seemingly forgot I was there. The service representative however was excellent as was the service More

by Gjpk123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
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Nov 13, 2021 -

Mercedes-Benz of Grapevine responded

Hello! I apologize for the way you were greeted at our dealership. That is not the experience that we would want you to have at any of our locations. While, we do appreciate your comments about our service rep, we will discuss with our team the proper etiquette to meet our clients. Thank you!

November 01, 2021

Very helpful and professional. Answered all my questions and provided a very smooth purchasing experience. More

by DavidB
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erick Roman
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Nov 13, 2021 -

Mercedes-Benz of Grapevine responded

Thank you! We are glad to hear that Erick was able to assist you at Mercedes-Benz of Grapevine and provided a smooth purchase process for you. Congrats on you purchase!

November 01, 2021

Bria Harrison is awesome, she took care of every little detail and made the whole car buying process go very smoothly from start to finish. Working with Bria was such a pleasure, thanks Bria! Everyone I More

by Reddyddg
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bria Harrison
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Nov 13, 2021 -

Mercedes-Benz of Grapevine responded

Thank you! We can definitely agree that Bria is awesome! She always goes above and beyond to ensure her clients have an elevated experience at Mercedes-Benz of Grapevine. Congrats on your new Mercedes-Benz!

October 31, 2021

Excellent Service!!!! Great experience as always! David was very professional and GREAT!!! Made my process go very smooth! More

by MHarris
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Canales
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Nov 13, 2021 -

Mercedes-Benz of Grapevine responded

Thank you! David is an awesome member of our Mercedes-Benz of Grapevine team and works tirelessly to elevate the experiences of his clients. Congrats on your new Mercedes-Benz purchase!

October 30, 2021

Kelsey was very helpful and patient in helping us find the right car. She knows her product, and was very professional through out the process. We are very happy with our choice and the low pressure style More

by Keith55
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey Hatfield
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Nov 13, 2021 -

Mercedes-Benz of Grapevine responded

Thank you, Keith and Trudy! We are happy to hear that Kelsey showed patience as she helped you find the right car at Mercedes-Benz of Grapevine. She is committed to elevated the experiences of many, including yourselves. Congrats on your new Mercedes-Benz!

October 29, 2021

Very professional and clean, love everything about it. Hope to visit back again. Thank you More

by dmotrok
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey Hatfield
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Nov 13, 2021 -

Mercedes-Benz of Grapevine responded

Thank you! We appreciate the kind words about our dealership and hope you and Kelsey can work again in the near future!

October 29, 2021

Adrian Sanchez is my advisor and he is always professional and consciences. This was for the A service of my car. More

by Steve
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adrian Sanchez Service Advisor
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Nov 13, 2021 -

Mercedes-Benz of Grapevine responded

Thank you, Steve! We are proud to hear that Adrian has elevated your service experience at Mercedes-Benz of Grapevine. We hope you are able to work with Adrian again for your Mercedes-Benz Service B visit!

October 28, 2021

Needed regular check-up service for my GLC300. Martin was terrific. Very personable and professional. He explained everything that was to be done and helped me with the window tinting for an anniversary gif More

by Sueellen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Martin Delgado
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Nov 13, 2021 -

Mercedes-Benz of Grapevine responded

Thank you! We are happy to hear about the elevated service experience you had at Mercedes-Benz of Grapevine with Martin. We hope our service team met your needs with the GLC window tint and delivered a great anniversary gift for your husband. We hope we can work with you in the future!

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