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Mercedes-Benz of Grapevine - Service Center

Grapevine, TX

3.8
118 Reviews
Call Service Center (833) 788-0029

118 Reviews of Mercedes-Benz of Grapevine - Service Center

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November 25, 2021

Patrick, the service rep was very attentive and solved our issue by verifying the tire & wheel coverage, that was previously purchased from MB McKinney so that one of my tires, that had a nail, could be r More

by asimali
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick @ Service Department
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Nov 26, 2021 -

Mercedes-Benz of Grapevine responded

Thank you! We are happy that Patrick was able to help you with your tire and wheel repair at Mercedes-Benz of Grapevine. The tire and wheel road hazard plan is definitely a valuable purchase to make when buying a car in the Dallas-Fort Worth area. We are thankful you had this protection plan and hope you can visit us in the future for any sales or service needs!

November 25, 2021

Cracked windshield was replaced on time, toll tag and inspection sticker attached and the inside and outside of the car cleaned! Stanley was a pleasure to work with. More

by phredvn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stanley Ellison
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Nov 26, 2021 -

Mercedes-Benz of Grapevine responded

Thank you! We are happy to hear that your Mercedes-Benz of Grapevine service visit to work with Stanley went well. Stanley is a true professional here at our dealership and strives to build trust with all of his clients. We hope we can work with you again for your next service visit!

November 22, 2021

The service is great…..very accommodating. Andrew, the Service Advisor is very professional and courteous. More

by Sandrakbaldwin1954
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew
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Nov 26, 2021 -

Mercedes-Benz of Grapevine responded

Thank you! We are happy to hear that you had an elevated service experience at Mercedes-Benz of Grapevine. Andrew always ensures that his clients are also happy when taking delivery of their serviced Mercedes. We hope you two can work together for your next service visit!

November 20, 2021

Exceptional customer service!! Best Dealership in town, worth the drive! Service advisors make you feel confident when dropping off your car for service! Thanks you Mercedes of Grapevine! More

by FordF150
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stanley Ellison, Tony Bedford
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Nov 24, 2021 -

Mercedes-Benz of Grapevine responded

Thank you! We appreciate the kind words about our Mercedes-Benz of Grapevine service team, including Stanley and Tony. Thanks for also building trust with our team!

November 20, 2021

Great Service, as always! Communication about what was happening with my vehicle was prompt and complete. More

by WillJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Bedford
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Nov 24, 2021 -

Mercedes-Benz of Grapevine responded

Thank you! We are happy to hear that Tony was able to elevate your service experience with an outstanding level of communication. We hope to work with you again in the future at Mercedes-Benz of Grapevine!

November 17, 2021

I always take my car to this location, Mr. Juan Feliciano is very professional and helpful. More

by pbhangoo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Feliciano
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Nov 24, 2021 -

Mercedes-Benz of Grapevine responded

Thank you! We are happy to hear that Juan was able to help you and maintains a professional level of service for your Mercedes-Benz needs. We also appreciate that you have built trust with him and our Mercedes-Benz of Grapevine Service department!

November 17, 2021

Was able to come in, drop it off and within a timely manner it was completed. More

by Mario
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach in service. 5 stars
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Nov 23, 2021 -

Mercedes-Benz of Grapevine responded

Thank you, Mario! We are grateful that Zach was able to assist you at our Mercedes-Benz of Grapevine service center. Please let us know how we can best serve you in the future!

November 17, 2021

Great customer service, Attentive , prompt This is the Great customer service, Attentive , prompt This is the reason I drive form Mansfield all the way to Grapevine More

by Jay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service advisor
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Nov 24, 2021 -

Mercedes-Benz of Grapevine responded

Thanks, Jay! We appreciate you in making the drive from Mansfield to Grapevine to work with our Mercedes-Benz of Grapevine Service team. We hope to continue to work with you for your future Mercedes-Benz service needs!

November 14, 2021

Quickly response to fix a problem and had a great price with what I needed More

by gregcrowe31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew
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Nov 23, 2021 -

Mercedes-Benz of Grapevine responded

Thank you! We appreciate Andrew's quick response to your problem and hope that everything has been solved with our Mercedes-Benz of Grapevine service team!

November 13, 2021

Quick easy friendly and quick service My advisor get me aware of the progress on the repairs to my car and when I was ready for pick up More

by Dave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Nov 19, 2021 -

Mercedes-Benz of Grapevine responded

Thank you, Dave! Our Mercedes-Benz of Grapevine service team does a great job of communicating with our clients to build trust. We are glad to hear that you had an elevated experience and hope to work with you again in the future!

Nov 27, 2021 -

Dave responded

Most definitely

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