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Mercedes-Benz of Grapevine - Service Center

Grapevine, TX

4.5
104 Reviews

104 Reviews of Mercedes-Benz of Grapevine - Service Center

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June 25, 2022

I recently completed the service survey following work done on my 2014 E350. I think I misinterpreted the survey. I want to commend my Service Representative David for the excellent customer service he More

by mark.r.moscicki
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
David in Service
April 13, 2022

I have always said that mistakes will happen, but the key is how you handle them! Yes, there was an issue but this dealership stepped up to the plate, and made it right. I had sat in the service department f More

by shelly.wheeler
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Sorry Im bad with names, the service manager and then he sent a young man to do the work.
Apr 13, 2022 -

Mercedes-Benz of Grapevine responded

Hello, Shelly! Thank you SO much for sharing this resolution to your experience here. It's never our intention to create a frustrating situation for our clients, but when something does arise, our team truly cares to make things right and take care of our clients. Thank you for sharing and for providing us the opportunity to make things right. I look forward to continuing on this positive path during the entirety of your ownership experience with us! We appreciate you!

January 21, 2022

Team here is always ready to take care of your vehicle and you while they have it, which can be a while but I expect and get first class service. More

by Kyle
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
David Guerra
Jan 24, 2022 -

Mercedes-Benz of Grapevine responded

Thank you, Kyle! We are glad we are able to provide you an Elevated Experience here at Mercedes-Benz of Grapevine. We look forward to helping you with any of your Mercedes-Benz needs in the future!

January 18, 2022

Can’t say enough good things about Debbie. She was responsive to my issues, followed up and followed through to get my loaner and get my car’s issues resolved a soon as possible. More

by annie
Customer Service
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Debbie
Jan 19, 2022 -

Mercedes-Benz of Grapevine responded

Thank you, Annie! We are glad Debbie was able to provide you an Elevated Experience on your last visit to our dealership! We look forward to helping you with any of your Service appointments in the future!

January 10, 2022

I purchased a new Mercedes with a sticker of just under 200k . I scheduled to go in for first service last week. I sat in their driveway waiting in a massive line for 45 minutes and then was told to leave More

by D Bate
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
ron barbosa
Jan 12, 2022 -

Mercedes-Benz of Grapevine responded

Hello! Thank you for your review. I apologize for the recent inconvenience you had at our dealership. That is not the experience we want any of our clients and guests to have. We definitely want to address this with our team, so if you would like to share further, please reach me at social@avondale.com. Thank you!

January 07, 2022

Very good customer service! They completed the car service much sooner than expected. Everyone was very courteous and helpful! More

by Anilv
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Laila Addi
Jan 12, 2022 -

Mercedes-Benz of Grapevine responded

Thank you! We look forward to helping you with your next service appointment here at Mercedes-Benz of Grapevine!

January 07, 2022

Great customer service. Everyone there is polite and ready to assist. Plus they pretty much get you out of there quick. More

by Behla_22
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Zach Bogart
Jan 11, 2022 -

Mercedes-Benz of Grapevine responded

Thank you! We look forward to helping you again here at Mercedes-Benz of Grapevine!

January 07, 2022

Came in today for safety recall 2021050002 at appointment time and didn't get it back after 3 long waiting hours just for updating the software. Then while driving back home the message "SOS Service Not Act More

by viet
Customer Service
Quality of Work
Friendliness
Overall Experience
Recommend Dealer
No
Employees Worked With
Other Employees : Patrick Garcia
Jan 12, 2022 -

Mercedes-Benz of Grapevine responded

Hello! We would like to learn more about your situation with our store. If you would like to share why you had a negative experience, you can email me at social@avondale.com. Thank you!

January 06, 2022

Great service! Never have to worry about anything and always leave feeling like I have a new car! Best team! More

by stephdiva1
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Laila
Jan 07, 2022 -

Mercedes-Benz of Grapevine responded

Thank you! We are glad you had an Elevated Experience and we look forward to help you with any of your Mercedes-Benz needs in the future!

January 04, 2022

Patrick took excellent care of my car and he was extremely helpful and very kind More

by Jwalter
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Other Employees : Trevor Mills
Jan 07, 2022 -

Mercedes-Benz of Grapevine responded

Thank you! We are glad Patrick was able to give you a good experience! We look forward to helping you with any of your Mercedes-Benz needs in the future!

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