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Mercedes-Benz of Grapevine - Service Center

Grapevine, TX

3.8
118 Reviews
Call Service Center (833) 788-0029

118 Reviews of Mercedes-Benz of Grapevine - Service Center

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November 11, 2021

Consistent superior service and attention to detail have become expected from this dealership and they always deliver. More

by BMLMRL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Martin Delgado
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Nov 13, 2021 -

Mercedes-Benz of Grapevine responded

Thank you! Martin is a great Assistant Service Manager and his clients appreciate his attention to detail. Our Mercedes-Benz of Grapevine service department also goes above and beyond to deliver superb work. We hope to work with you again in the future!

November 10, 2021

I can depend always on exemplary service and advice. I will never leave Park Place unkess Tony Bedford retires. More

by AnnStetson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stanley
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Nov 13, 2021 -

Mercedes-Benz of Grapevine responded

Thank you! We appreciate your commitment to the Avondale Group, Stanley and Tony!

November 10, 2021

I always know when I take my car in for service it will get the care and attention it needs. More

by MB300
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitzi Cranshaw and Adrian Sanchez
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Nov 13, 2021 -

Mercedes-Benz of Grapevine responded

Thank you! We love to hear that you work with both Mitzi and Adrian as both are very dedicated members to our Mercedes-Benz of Grapevine service team. We hope we can continue to work with you in the future!

November 06, 2021

I’ve bought two cars at this dealer. Service has always been great with great service advice More

by Shall79602
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach in service
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Nov 13, 2021 -

Mercedes-Benz of Grapevine responded

Thank you! We are so happy to continue working with you at Mercedes-Benz of Grapevine. Our sales and service teams are always working to deliver an elevated experience for our guests. Zach in our Service Department is also super helpful and knowledgeable. We hope you two can work together again in the future!

November 04, 2021

Debbie is a great service manager and I enjoyed working with her. Always a great experience. More

by kwwoodhurst
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Lowke
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Nov 13, 2021 -

Mercedes-Benz of Grapevine responded

Thank you! We are so happy to hear that Debbie delivered an elevated service experience for you at Mercedes-Benz of Grapevine. We hope you two can work together again in the future!

November 02, 2021

I made an appointment for scheduled service. The experience was organized, punctual and efficient. I was very pleased. More

by Sserna
Recommend Dealer
Yes
Employees Worked With
Service dept
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Nov 13, 2021 -

Mercedes-Benz of Grapevine responded

Thank you! We appreciate you for scheduling your service appointment ahead of time, giving us an opportunity to plan your elevated experience. We hope to work with you again in the future!

November 01, 2021

Greeted poorly by a young gentleman who the seemingly forgot I was there. The service representative however was excellent as was the service More

by Gjpk123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
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Nov 13, 2021 -

Mercedes-Benz of Grapevine responded

Hello! I apologize for the way you were greeted at our dealership. That is not the experience that we would want you to have at any of our locations. While, we do appreciate your comments about our service rep, we will discuss with our team the proper etiquette to meet our clients. Thank you!

November 01, 2021

The wait was too long, instead of 90 minutes the wait time was 3 hours. More

by Pattykng
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan
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Nov 13, 2021 -

Mercedes-Benz of Grapevine responded

Hello! I apologize for the extended wait that you experienced at our dealership. That is not the experience that we want you to have during any of your visits. If you have any other concerns, please reach out to me at social@avondale.com. Thank you!

November 01, 2021

Great service and understanding of customers needs and flexibility for a loaner when it mattered More

by Miles David
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Dept
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Nov 13, 2021 -

Mercedes-Benz of Grapevine responded

Thank you, Miles! We appreciate your comments of our Mercedes-Benz of Grapevine service team and their flexibility to find you a loaner during these tough inventory times. We hope to work with you in the near future!

October 29, 2021

Adrian Sanchez is my advisor and he is always professional and consciences. This was for the A service of my car. More

by Steve
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adrian Sanchez Service Advisor
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Nov 13, 2021 -

Mercedes-Benz of Grapevine responded

Thank you, Steve! We are proud to hear that Adrian has elevated your service experience at Mercedes-Benz of Grapevine. We hope you are able to work with Adrian again for your Mercedes-Benz Service B visit!

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