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Mercedes-Benz of Henderson

Henderson, NV

4.8
1,270 Reviews

925 Auto Show Drive

Henderson, NV

89014

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Showing 1,270 reviews

November 12, 2017

Twice I have been trying to get the refund check for my seri Though everyone is polite...I simply CANNOT yet receive my service check ...Pete, this is NOT a way to impress me with your belief that I should ma More

by annoyed
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Pete Moneo, Tyler Marvin
Nov 13, 2017 -

Mercedes-Benz of Henderson responded

Hello Denia, I apologize for the delay. I spoke with our Service Manager, Spencer, who confirmed that the refund has been submitted. We had to contact the outside company who facilitates it. We appreciate your business and wouldn't want you to lose confidence due to this inconvenience. Please contact me directly should you have any further questions. Warm Regards, Taylor Johnson Guest Experience Advisor 702.485.3027

October 30, 2017

Awesome Painless & no BS. It was hard to get a sprinter these days because of the manufacture was moving there plant but David keep me informed of what he c More

by Jdog88702
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Burchell
Oct 31, 2017 -

Mercedes-Benz of Henderson responded

Hello, Thank you for taking some time to give us your input. Our team works very hard to go above and beyond for our guests and it is a pleasure to hear that David was of great help to you in your search for a Mercedes-Benz Sprinter model. As always, if we can assist you any further, please feel free to reach out to us again. -Tom Zumbo, General Manager

October 29, 2017

Great sales person and amazing sales manager Ray Lo, John Broadbent and Pete Moneo where very professional and amazing. Kelly did a wonderful job with car orientation. Will definitely recommend t More

by mgholizadeh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kelly from concierge desk, Pete Moneo, John Broadbent, Krista Alshouse, Raymond Lo
Oct 30, 2017 -

Mercedes-Benz of Henderson responded

Hi, Thank you very much for your feedback. Our top priority is making sure our guests have the best experience possible and it is great to hear that our team of professionals was of great help to you! Your recommendations are truly appreciated. -Tom Zumbo, General Manager

October 24, 2017

Requested service completed Dustin does a great job of understanding what needs to be done, and quickly the work can be completed. We like using the same service rep so we can e More

by nonameplease
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dustin Dapkus
Oct 25, 2017 -

Mercedes-Benz of Henderson responded

Hi, Thank you for sharing your experience here at Mercedes-Benz of Henderson. We are glad to hear of the exceptional service and care Dustin has given to you and your vehicle. It is a privilege to have earned your trust. We look forward to seeing you in the future. -Tom Zumbo, General Manager

October 16, 2017

"Mercedes Henderson Service Department rocks" Service department exceeded our expectations! Jimi Stevens and guest relations were are great team, always updating us with the status on all our vehi More

by besttimervlasvegas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jimi Stevens
Oct 17, 2017 -

Mercedes-Benz of Henderson responded

Hi, Thank you for taking some time to give us feedback. Our service department works very hard to make sure our guests are satisfied and taken care of with exceptional service and it is a pleasure to hear that you received just that. As always, if you need any further assistance, please feel free to reach out to us. -Tom Zumbo, General Manager

October 12, 2017

Warm and knowledgeable Love working with Solex Eke. He has a warm personality; great smile AND very knowledgeable. BEST quality- he laughed at my jokes. :) I loved tha More

by Stella Nichols
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Ortega, Guest Relations, Solex Eke, Tony Aversa
Oct 13, 2017 -

Mercedes-Benz of Henderson responded

Hi Stella, Thank you for your feedback. It is a pleasure to hear how helpful our professionals here at Mercedes-Benz of Henderson were to you. We believe the buying process should be easy and speedy only to end in the best result and vehicle for you. Congratulations on your new Mercedes-Benz. -Tom Zumbo, General Manager

October 04, 2017

Great experience for out of state buyer. Trent and Jenae were quick to act and provide me with info on the car I was interested in before it was fully listed in inventory. Being out of state More

by LosAngeleno
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Pete Moneo, Trent Jenkins, Jenae Steed
Oct 05, 2017 -

Mercedes-Benz of Henderson responded

Hi, Thank you for sharing with us. It is a great pleasure to hear that Trent and Jenae succeeded in providing exceptional service and care to you with your purchasing process. Congratulations on your new Mercedes-Benz. -Tom Zumbo, General Manager

September 30, 2017

Great experience Had a great and positive experience. Spencer and Bill were amazing and I bought the new E400. Always like driving a new Mercedes and this model is ama More

by Mwhonhas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Beckett, Spencer Kaplan
Oct 03, 2017 -

Mercedes-Benz of Henderson responded

Hello, Thank you for giving us some feedback. I am pleased to hear that Spencer and Bill were of great help in assisting you with purchasing your brand new Mercedes-Benz. Welcome to the Mercedes-Benz family! - Tom Zumbo, General Manager

September 30, 2017

Buyer I found a pre-owned Porsche Cayenne in Cargurus and sent a message to this dealer and they promptly replied my inquiries. On the next day I went and d More

by Del Bynum
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Trent Jenkins, Raymond Lo
Oct 03, 2017 -

Mercedes-Benz of Henderson responded

Hi Del, Thank you for sharing your experience. It is our top priority to make sure you have an exceptional and comfortable experience when it comes to purchasing your vehicle. Congratulations on your new vehicle and if you need any further assistance please reach out to us. - Tom Zumbo, General Manager

September 26, 2017

Returning customer I live out of the state and did all my research and communication on the internet. David Burchell contacted me immediately after I sent a request for More

by Lake Havasu customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wyndell Frazier, David Burchell
Oct 03, 2017 -

Mercedes-Benz of Henderson responded

Hello, Thank you for sharing your experience. It is our top priority to make sure you have an exceptional sales experience when it comes to purchasing your vehicle. Congratulations and if you need any further assistance please reach out to me directly at 702.485.3027. Best Regards, Taylor Johnson Guest Experience Advisor

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