Mercedes-Benz of Henderson
Henderson, NV
Filter Reviews by Keyword
By Type
Showing 1,273 reviews
Tom Judge was extremely friendly and helpful to us. No pressure to buy was exerted at any time. Tom also spent a good deal of time past his normal departure time that evening to make sure that he explaine pressure to buy was exerted at any time. Tom also spent a good deal of time past his normal departure time that evening to make sure that he explained, and we understood, the how to work many of the real neat features of our new car. His time was sincerely appreciated by my wife and myself. Manager, Ray Burke, was extremely friendly and was very helpful in offering what I consider approving a good deal for us. Finally, Peter who did the financial documents for us also need to be commended for his friendliness and for working with us to get the additional warranties that we wanted and keeping our monthly payments exactly where my wife and I wanted them to stay. Thank you to a great staff !! More
This was such a comfortable, stress free car buying experience. Just to walk into a Mercedes Benz dealership and buy a used Mercedes was one thing, but to be made to feel so welcome and comfortable wa experience. Just to walk into a Mercedes Benz dealership and buy a used Mercedes was one thing, but to be made to feel so welcome and comfortable was far beyond expectations. The salesman George was more like a friend than a business man to work with and provided all that could be expected, and more, to my Mercedes Benz buying experience. The whole M-B of Henderson staff made me feel like a long lost friend and did everything possible to make my Wife and I happy buyers. Good on ya M-B of Henderson. All my friends will know of my great experience at this dealership. More
Ray, is trustworthy, and was always attentive and aware of our needs. He was never aggressive or pushy – at one point to our detriment as the first auto we were interested in was sold before we could make of our needs. He was never aggressive or pushy – at one point to our detriment as the first auto we were interested in was sold before we could make a decision. That's why the second auto we purchased from him was the same day we stopped in the showroom. My only regret is that we don't need to purchase a third auto, but we'll be back in 2 years to trade up! More
After a poor experience with another Mercedes dealer in Las Vegas, we decided to try the dealer in Henderson before we purchased another brand. The sales professional Tom Judge was extremely helpful and th Las Vegas, we decided to try the dealer in Henderson before we purchased another brand. The sales professional Tom Judge was extremely helpful and the GM Steve Beecher actually spoke with us and assisted in our purchase. They addressed our concerns with our previous experience and really went above and beyond to make sure we didn't lose confidence in Mercedes as a company brand. Tom really did an outstanding job of showing us all the features the vehicle had at delivery. This was something not done previously at the other dealer. Since the sale if we have had any questions or concerns regarding anything from the service department to how we could get the vehicle in because of our work schedule a quick resolution has always been achieved. I would definitely recommend this team to anyone in the market for a Mercedes that would like to interact with some good, down to earth, sensible people that actually do care about their customers. More
We took our 2004 E class in for service and learned it had some significant problems. The service people were wonderful and introduced us to Ray Jiminez. Mr. Jiminez clearly described the features of had some significant problems. The service people were wonderful and introduced us to Ray Jiminez. Mr. Jiminez clearly described the features of the C class cars that were available. He made a very good offer for our 2004 car, as well as explaining the dealer incentives. My husband and I felt it was a very fair offer. After we drove the car and accepted the offer, everything went quickly and smoothly. Mr. Jiminez is extremely knowledgeable in organizing and completing all the necessary paperwork. It was a pleasure to work with him - he is friendly, enthusiastic, extremely pleasant. Pete Moneo was also incredibly helpful, informing us of all the finance options. He also is extremely knowledgeable and made all the paperwork as easy as possible. We discovered a small paint chip on our new car when we arrived home. We called Mr. Jiminez, who immediately arranged for us to come in the day day for repair, which was done perfectly. We are extremely pleased with everything about the dealership and look forward to a long relationship. More
Everyone we met with was friendly and very professional. They answered all of our questions, fixed a problem or two, and made the whole process extremely easy. The dealership is very attractive with plenty They answered all of our questions, fixed a problem or two, and made the whole process extremely easy. The dealership is very attractive with plenty of lounge area, wifi, and water/coffee. It was a pleasure doing business with this dealership. More
Great service from my salesman Nathan. I leased a vehicle (E350) for my wife from another local Mercedes Benz dealer the day before. I was not pleased with the deal they had in place for the vehicle I was lo (E350) for my wife from another local Mercedes Benz dealer the day before. I was not pleased with the deal they had in place for the vehicle I was looking to lease (ML350) so I made a visit to Mercedes of Henderson. I told Nathan what I wanted, price I wanted, and amount of cash back I would need from my trade-in. 5 minutes later he came back with an offer I liked and we closed the deal. More
Loved the attention to detail I received when I leased my new E550C. The three people above were exceptional and my experience truly exceeded my expectations. Although they did not have the color and car I new E550C. The three people above were exceptional and my experience truly exceeded my expectations. Although they did not have the color and car I wanted initially, that did not stop them! They found the car on the water and delivered it with panache! More
We were completely satisfied with everyone and everything at Mercedes-Benz Henderson. The people at the Vegas franchise were another story altogether. I felt it was surprisingly low class for a Mercedes deal at Mercedes-Benz Henderson. The people at the Vegas franchise were another story altogether. I felt it was surprisingly low class for a Mercedes dealership and they hounded my wife mercilessly for months before the lease was up. It was like dealing with a Kia dealership, or maybe a note lot used car dealer in the Bronx, and we felt more like prey than customers. Mercedes-Benz of Henderson people were superb, very professional and couldn't have been nicer I would enthusiastically recommend your franchise to anyone... More
Mr Mark Hatting was very helpful and friendly salesman. He was knowledgeable and answered all the questions I asked him. He is one of the reason I bought my new 2010 GLK350 SUV. I will recommend this deale He was knowledgeable and answered all the questions I asked him. He is one of the reason I bought my new 2010 GLK350 SUV. I will recommend this dealership to another potential customer because of him. Thanks Mercedes Benz of Henderson for the great service and experience. More