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Mercedes-Benz of Houston Greenway - Service Center

Houston, TX

4.6
651 Reviews

651 Reviews of Mercedes-Benz of Houston Greenway - Service Center

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August 04, 2023

You get this because of Jay Kuhn and the workers in service. Your reservation people would have one star. I have a 20-year-old Benz I bought new from you It has 64,300 miles on it and is just really More

by JoanTex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Kuhn, a young woman in the loaner office
Aug 07, 2023 -

Mercedes-Benz of Houston Greenway responded

Hi Joantex, thank you for leaving this detailed feedback about your experience with our dealership. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (713) 489-2111. We hope to hear from you.

August 02, 2023

I always grateful with Peter on how he got a personal touch with his customers. Checking out is a hassle. I had called to make sure you guys take my discover Synchrony card and even checked my banking fo More

by marybeth4tx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter and Haile
Aug 07, 2023 -

Mercedes-Benz of Houston Greenway responded

Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

August 01, 2023

My car did not start! Mercedes sent me a towing company and they jumped it! Drove it to the dealership and the same day was ready! More

by fbokaei
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elena
Aug 07, 2023 -

Mercedes-Benz of Houston Greenway responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need help, just give us a call. Happy motoring!

July 31, 2023

The team did a very good job of servicing my car and they treated me like I was a valued and important customer. More

by majorb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay
Aug 04, 2023 -

Mercedes-Benz of Houston Greenway responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

July 31, 2023

Picking up a loaner car was like a pit stop allowing me to see patients on time! More

by RoboDoc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dane, Brigitte
Aug 04, 2023 -

Mercedes-Benz of Houston Greenway responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!

July 30, 2023

First-rate service. My service rep was fantastic! She went above and beyond the call of duty! More

by ricks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brigitt Stewart
Aug 03, 2023 -

Mercedes-Benz of Houston Greenway responded

Hello Ricks, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

July 29, 2023

People are not helpful. Service is slow. Negligent and it simply feels like their don’t care about their customers. More

by Vera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jairo, Ray
Aug 02, 2023 -

Mercedes-Benz of Houston Greenway responded

Hi Vera, we are deeply disappointed by your experience at Mercedes-Benz of Houston Greenway. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (713) 489-2111. We hope to hear from you.

July 26, 2023

Arrived for a 1:30 PM appointment for the replacement of a tire. Left at 5:00 PM and without a customary car wash More

by symi512
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
XXX
Jul 28, 2023 -

Mercedes-Benz of Houston Greenway responded

Hi, we are deeply disappointed by your experience at Mercedes-Benz of Houston Greenway. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us at (713) 489-2111.

July 24, 2023

I have been using Mercedes Greenway for the past fifteen years, and I have never had a bad experience. I purchase and have my cars serviced there. I drive basic C Class models, but I’m treated like custome More

by houtxguy77006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Polumbo
Jul 27, 2023 -

Mercedes-Benz of Houston Greenway responded

Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

July 24, 2023

Very professional and friendly service! Enjoyed my car maintenance experience here. Peter is super helpful. More

by Panpan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter
Jul 27, 2023 -

Mercedes-Benz of Houston Greenway responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.

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