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Mercedes-Benz of Houston Greenway - Service Center

Houston, TX

4.6
648 Reviews

648 Reviews of Mercedes-Benz of Houston Greenway - Service Center

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July 31, 2023

Picking up a loaner car was like a pit stop allowing me to see patients on time! More

by RoboDoc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dane, Brigitte
Report | Print
Aug 04, 2023 -

Mercedes-Benz of Houston Greenway responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!

July 31, 2023

The team did a very good job of servicing my car and they treated me like I was a valued and important customer. More

by majorb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay
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Aug 04, 2023 -

Mercedes-Benz of Houston Greenway responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

July 30, 2023

First-rate service. My service rep was fantastic! She went above and beyond the call of duty! More

by ricks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brigitt Stewart
Report | Print
Aug 03, 2023 -

Mercedes-Benz of Houston Greenway responded

Hello Ricks, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

July 29, 2023

People are not helpful. Service is slow. Negligent and it simply feels like their don’t care about their customers. More

by Vera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jairo, Ray
Report | Print
Aug 02, 2023 -

Mercedes-Benz of Houston Greenway responded

Hi Vera, we are deeply disappointed by your experience at Mercedes-Benz of Houston Greenway. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (713) 489-2111. We hope to hear from you.

July 26, 2023

Arrived for a 1:30 PM appointment for the replacement of a tire. Left at 5:00 PM and without a customary car wash More

by symi512
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
XXX
Report | Print
Jul 28, 2023 -

Mercedes-Benz of Houston Greenway responded

Hi, we are deeply disappointed by your experience at Mercedes-Benz of Houston Greenway. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us at (713) 489-2111.

July 24, 2023

I have been using Mercedes Greenway for the past fifteen years, and I have never had a bad experience. I purchase and have my cars serviced there. I drive basic C Class models, but I’m treated like custome More

by houtxguy77006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Polumbo
Report | Print
Jul 27, 2023 -

Mercedes-Benz of Houston Greenway responded

Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

July 24, 2023

Very professional and friendly service! Enjoyed my car maintenance experience here. Peter is super helpful. More

by Panpan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter
Report | Print
Jul 27, 2023 -

Mercedes-Benz of Houston Greenway responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.

July 24, 2023

Service representative was great! Had a flat tire. Tire was not in stock which was disappointing, so vehicle had to be left overnight. For a tire? More

by Jeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Shanklin
Report | Print
Jul 27, 2023 -

Mercedes-Benz of Houston Greenway responded

Hi Jeff, thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (713) 489-2111.

July 24, 2023

VERYY GOOD AND PROFESIONAL SERVICE, GOOD COMMUNICATION. STAYED ON TOP OF EVRYTHING AND JOB WAS DONE IN GOOD TIME. More

by JUANMEZA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JERRY
Report | Print
Jul 27, 2023 -

Mercedes-Benz of Houston Greenway responded

Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

July 21, 2023

Always a great experience. Brigitt Stewart is my advisor and she is always very knowledgeable. More

by N/A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brigitt Stewart
Report | Print
Jul 24, 2023 -

Mercedes-Benz of Houston Greenway responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

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