Mercedes-Benz of Houston Greenway - Service Center

The entire process was seamless from dropping off and checking my car in to the valet getting my car when I returned. I appreciated the text updates throughout the day. checking my car in to the valet getting my car when I returned. I appreciated the text updates throughout the day. More

Employees didn’t appear to be friendly. Before leaving my vehicle, I was asked if I wanted tires, alignment and inspection sticker. My answer was no. Later I was told I needed 2 rear tires Before leaving my vehicle, I was asked if I wanted tires, alignment and inspection sticker. My answer was no. Later I was told I needed 2 rear tires. I had my tires checked previously and my tires were fine. I was a lil upset. I have 31,000 miles on my vehicle and I need new tires! Wow! More

Peter is the best service advisor, if you’re new to Greenway ask for him. You will be happy to have him on your side if anything is ever needed to be done on your car quickly. Professional and efficien Greenway ask for him. You will be happy to have him on your side if anything is ever needed to be done on your car quickly. Professional and efficient! More

The service advisor, Jessica Nunes was perfect. Scheduling was easy, my desired appointment time was available. I waited on my service A in the waiting area and everything was clean, snacks and cof Scheduling was easy, my desired appointment time was available. I waited on my service A in the waiting area and everything was clean, snacks and coffee were good and a nice work area was available for me to open my laptop and work. Jessica explained everything done to the vehicle and had a pleasant demeanor and a great attitude. The car was washed and ready within a minute of me exiting the building. The pleasant and happy employees at Greenway Mercedes, especially Jessica Nunes make this my forever go to Mercedes dealer In Houston. More

Service department kept me informed of progress. Drove 14 miles and they did not charge me for gas. Excellent experience!!!! Drove 14 miles and they did not charge me for gas. Excellent experience!!!! More

The shuttle service was terrible and unprofessional. I signed in and waited my turn for the shuttle. I was told my destination would inconvenience the next person waiting. My options were to wait for an I signed in and waited my turn for the shuttle. I was told my destination would inconvenience the next person waiting. My options were to wait for another person to clock in and take me to my destination or I had to pick another destination. The employee communicated with one another employee as if I wasn’t standing two feet away and couldn’t understand every word of Spanish. The driver insisted he wasn’t going to take me. I was told the next person waiting in line would have to go first. I refused because I signed in first and was waiting before the next person even arrived. They tried to tell me I need to pick somewhere else besides my destination to use shuttle services. I only needed to go to Jersey Village which is 15 miles. The entire transaction was unprofessional. More

Outstanding service, professionalism and quality maintenance for my vehicle. All of the staff was very helpful and polite. maintenance for my vehicle. All of the staff was very helpful and polite. More

Outstanding service, professionalism and quality maintenance for my vehicle. All of the staff was very helpful and polite. maintenance for my vehicle. All of the staff was very helpful and polite. More

This was my first car service appointment and Mercedes didn’t disappoint giving A+ experience! didn’t disappoint giving A+ experience! More

Kevin Graves us excellent. They are thorough and honest, polite and keep me informed as to what is going on and when my car will be ready. They are thorough and honest, polite and keep me informed as to what is going on and when my car will be ready. More