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Mercedes-Benz of Houston Greenway - Service Center
Houston, TX
651 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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651 Reviews of Mercedes-Benz of Houston Greenway - Service Center
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June 24, 2023
Worst experience ever. They took my car for 2 hours and told me they did the alignment, steering wheel adjustment, rotated the tires (my car has different size tires on fro They took my car for 2 hours and told me they did the alignment, steering wheel adjustment, rotated the tires (my car has different size tires on front and back so it’s physically not possible to rotate the tires) and a bunch of other things. After driving the vehicle it still wasn’t driving properly and they told me that’s how it’s supposed drive and that I’m suppose to drive it for at least 40 minutes before it driver proper LOL, there’s no issue the roads are crowned off for flooding purpose so it’s normal for the car to not drive straight. All types of things. After coming back a man who claimed to be the service manager told me the technicians never did any work to the car. After leaving an honest review on Google, I received another call from someone who claimed to be the real manager and told me to come back, they’ll fix the issue and give me a free tank of gas for all the back and forth. So I drove 40 minutes back to the dealership with Tolls only to be told once again the car is driving normal and I don’t qualify for any compensation. So I decided to just go to my friends mechanic shop and he immediately told me there’s nothing mechanically wrong with the car, it’s the tires. They sold you a car with bad tires, that’s why it won’t drive straight. The dealership service dept refused to even admit the car was not driving proper. Instead told me a bunch of lies, wasted 3 days of my life and an entire tank of gas plus a bunch of unnecessary money for tolls. More
by Lah Naqvi
Employees Worked With
Daniel (Aladdin), Junior, Ray, and some other Hispanic guy.
June 19, 2023
Thank you! Elena Franco for taking care of me and getting my vehicle in and out. I apricate your professionalism and always keeping me updated. Thank you again. Elena Franco for taking care of me and getting my vehicle in and out. I apricate your professionalism and always keeping me updated. Thank you again. More
by Aram ham
Employees Worked With
Elena Franco
June 17, 2023
Efficiency. Always ready to accept my car at the appointed hour. Then, a full discussion about what needs to be done for my car. The service people have already Always ready to accept my car at the appointed hour. Then, a full discussion about what needs to be done for my car. The service people have already reviewed all past work done, so are well versed on what is needed. Upon picking up my car, I’m very happy to see that it’s been vacuumed and washed. Thank you Mercedes!! One more thing…. Everyone I spoke with at Mercedes was very friendly and helpful. They’re a great group! More
by dgullberg
Employees Worked With
Jessica, my advisor
