Mercedes-Benz of Houston Greenway - Service Center

I truly appreciate my service advisor Chris Palumbo, and think he gives great advise and service. Friday after my service I waited 30 minutes for my car, not because the line was long but because the "kids think he gives great advise and service. Friday after my service I waited 30 minutes for my car, not because the line was long but because the "kids" did not know what they doing, they could not find my car or other customers. Finally, an older gentleman came over and straightened things 30 minutes. The lady at the checkout did not answer questions just took the money and gave receipts. I am having trouble with my apple play on my car and asked to see a product spec. He was busy with and your very nice receptionist took my name and number and said he would call this e to set an appointment to look into my issue. Did not hear anything back. If it was not for Chris I would not return to this dealership More

I come because the service advisor I’ve been using for years, Chris Palumbo, is there. He is fantastic. Very professional!! years, Chris Palumbo, is there. He is fantastic. Very professional!! More

My service advisor Elana was amazing and made the experience amazing with her great handling of the situation. I will bring all my MB cars here for service from now on! experience amazing with her great handling of the situation. I will bring all my MB cars here for service from now on! More

Kevin Graves is so nice to work with. I have always received excellent service & the work is finished when promised. I have always received excellent service & the work is finished when promised. More

Jay did an excellent job taking care of my immediate needs so I wasn’t without a car. needs so I wasn’t without a car. More

The service is always great. Thats why I choose this dealership. Service Advisor is hands on Thats why I choose this dealership. Service Advisor is hands on More

Always appreciate the fast and first class service from the folks at Greenway, especially Kevin. the folks at Greenway, especially Kevin. More

Ernesto is the best! ! I always have the best service there. And even all the years I’ve ever had at any dealership, Jaguar, lots and lots of Jeeps!!…. BMW, Audi etc., eve ! I always have the best service there. And even all the years I’ve ever had at any dealership, Jaguar, lots and lots of Jeeps!!…. BMW, Audi etc., everything is always just right and a very nice experience each time Thank you always, Ernesto! More

Easy to schedule an appointment and obtain a loaner vehicle. Advisors are knowledgeable. Premium service at premium prices. vehicle. Advisors are knowledgeable. Premium service at premium prices. More

Easy to make an appointment, very friendly staff. service advisor Jessica was great. Facilities always clean service advisor Jessica was great. Facilities always clean More