Mercedes-Benz of Houston Greenway - Service Center

Close to home; service rep gives excellent service, good communicator, friendly, honest, keeps informed of status, advises me on repairs may be needed in the future communicator, friendly, honest, keeps informed of status, advises me on repairs may be needed in the future More

Hands down the best dealership! Took my car to get checked out and resolved my car issue. Took my car to get checked out and resolved my car issue. More

MB Greenway provides great service. I have bought my last two cars from there and intend buy the next ine there as well (electric.) I have bought my last two cars from there and intend buy the next ine there as well (electric.) More

Greenway hired Chris Palumbo-therefore the hire the best! He always listens therefore my devise with Greenway is superior to any other dealership I have encountered. A+++ He always listens therefore my devise with Greenway is superior to any other dealership I have encountered. A+++ More

I had an easy time dropping off, communicating what services I needed, receiving a shuttle ride to and from work, paying was seamless, and my car was waiting for me after my shuttle drop off. services I needed, receiving a shuttle ride to and from work, paying was seamless, and my car was waiting for me after my shuttle drop off. More

The service staff is the best ! They communicated very well thru email and text throughout the whole service process. They sent me a video of recommended additional repairs and expl They communicated very well thru email and text throughout the whole service process. They sent me a video of recommended additional repairs and explained everything in laymen terms. My service rep Brigitt was outstanding! She asked me to text her when I was heading that way to pickup my car so she can pull and have the car ready for me on arrival. More

The staff from my service writer to the woman sweeping the hallways was excellent everybody was polite and courteous which is exactly what I needed I would recommend your dealership although it's out of r the hallways was excellent everybody was polite and courteous which is exactly what I needed I would recommend your dealership although it's out of reach for most of my friends but as for me I will be looking to get my standard services taking care of there thank you Greenway for your hospitality. More

I was going out of town on business, but had an unexpected problem with my car. My service manager got the problem resolved quickly and I was able to leave at the time I needed to do so. I can alwa unexpected problem with my car. My service manager got the problem resolved quickly and I was able to leave at the time I needed to do so. I can always depend on excellent service here. More

The experience was okay. Had some issues with estimates in the very beginning, it was able to get resolved. Was told one price by the parts and labor department then when I a Had some issues with estimates in the very beginning, it was able to get resolved. Was told one price by the parts and labor department then when I arrived and dropped my vehicle off the service advisor gave me a different price that far exceeded what I was quoted for. She got in contact with the parts department and honored 95% of what was quoted. Was quoted $295.00 initially for a battery she came back with a price of $310.00. The mishap was she sent me a text for two different prices, $377.99 and $408.00 a few hours later after I drop my car off. Long story short it was resolved. They were able to get me in without an appointment that was a plus. The overall staff when arrived and departed was friendly, the cashier not so much, I assume that she was annoyed because I was asking her questions in regards to the bill. Overall it was an okay experience. More

Very easy service appointment. I was in and out of the dealership with a loaner car and my car was ready within a couple of hours. I was in and out of the dealership with a loaner car and my car was ready within a couple of hours. More