Mercedes-Benz of Houston Greenway - Service Center

I brought in my ML 350 for a check engine light and an overdue A service. I had no appointment but Peter Schermerhorn (service advisor) worked me in. This really helped me out because I start treatment fo overdue A service. I had no appointment but Peter Schermerhorn (service advisor) worked me in. This really helped me out because I start treatment for cancer next week and I would not have had time later. More

Took my car to get serviced at 7am 12/23. They told me it would be ready by 1745 on 12/23, Friday afternoon. I showed up at 1855 - rushed, to make sure I wouldn’t be stuck with a rental for C They told me it would be ready by 1745 on 12/23, Friday afternoon. I showed up at 1855 - rushed, to make sure I wouldn’t be stuck with a rental for Christmas Eve/Christmas since I needed to take my dog to my family’s house. I get there I pay, and my car is nowhere to be found… it’s still on the lift - no one told the service guy and they had ample time to tell me so I wouldn’t have had to modify my schedule that evening. I’m standing there confused and the service manager looks at me and says just keep the loaner. Now I’m upset because I can’t have dogs in the loaner so how am I supposed to transport our family member to see family on Christmas?! Straight garbage. Jay didn’t reach out until Monday to “follow-up”. Didn’t even realize I hadn’t picked up my car yet. More

Excellent Service , and wonderful Team I am very happy with Mercedes Benz of Houston Greenway with Mercedes Benz of Houston Greenway More

Outstanding dealership: knowledgeable and communicative staff, exceptional service, and all around personable kind people. Jerry Jow, service representative, is the best. Thank you. staff, exceptional service, and all around personable kind people. Jerry Jow, service representative, is the best. Thank you. More

Very hectic and time consuming experience just to pay for service and collect my vehicle; this took close to 30 minutes. service and collect my vehicle; this took close to 30 minutes. More

We typically get very good service and everyone is knowledgeable about the cars and helpful with issues. knowledgeable about the cars and helpful with issues. More

Jerry Jow is always very helpful, listening to my concerns and properly addressing them. He is also very pleasant to deal with. concerns and properly addressing them. He is also very pleasant to deal with. More

I had a great experience. Jay Kohn provided excellent service, prompt responses, and outstanding snacks! He is ALWAYS great and this time he was AWESOME. Good job! Jay Kohn provided excellent service, prompt responses, and outstanding snacks! He is ALWAYS great and this time he was AWESOME. Good job! More

I dont have much to say about the dealership other than its slow to getting your car in and out. I do want to shout out frankie who is the service manager. He took absolute care of me and any questions i a its slow to getting your car in and out. I do want to shout out frankie who is the service manager. He took absolute care of me and any questions i asked got good answers. Id say he made the experience better than how it started. More

Disappointed that I requested a loaner vehicle and when I arrived, none were available. Felt I wasted my time. arrived, none were available. Felt I wasted my time. More