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Mercedes-Benz of Houston Greenway - Service Center

Houston, TX

4.6
652 Reviews

652 Reviews of Mercedes-Benz of Houston Greenway - Service Center

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January 05, 2023

I brought in my ML 350 for a check engine light and an overdue A service. I had no appointment but Peter Schermerhorn (service advisor) worked me in. This really helped me out because I start treatment fo More

by drron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Schermerhorn
Jan 06, 2023 -

Mercedes-Benz of Houston Greenway responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

January 03, 2023

Took my car to get serviced at 7am 12/23. They told me it would be ready by 1745 on 12/23, Friday afternoon. I showed up at 1855 - rushed, to make sure I wouldn’t be stuck with a rental for C More

by Garaymd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jay Kohn
Jan 06, 2023 -

Mercedes-Benz of Houston Greenway responded

Hi, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (713) 489-2111 so we can work towards a resolution.

January 02, 2023

Excellent Service , and wonderful Team I am very happy with Mercedes Benz of Houston Greenway More

by Cecilia Pérez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Minh Tach
Jan 04, 2023 -

Mercedes-Benz of Houston Greenway responded

Hi, we are pleased to hear you had such a positive experience with us, Cecilia! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

January 02, 2023

Outstanding dealership: knowledgeable and communicative staff, exceptional service, and all around personable kind people. Jerry Jow, service representative, is the best. Thank you. More

by GT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Jow
Jan 04, 2023 -

Mercedes-Benz of Houston Greenway responded

Hi, it is great to read such wonderful comments about your recent experience with us! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

December 29, 2022

Very hectic and time consuming experience just to pay for service and collect my vehicle; this took close to 30 minutes. More

by clarkson.slayden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alf
Jan 02, 2023 -

Mercedes-Benz of Houston Greenway responded

Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (713) 489-2111 to discuss what we can do to help.

December 27, 2022

We typically get very good service and everyone is knowledgeable about the cars and helpful with issues. More

by Laura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacqueline
Dec 29, 2022 -

Mercedes-Benz of Houston Greenway responded

Hi Laura, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

December 22, 2022

Jerry Jow is always very helpful, listening to my concerns and properly addressing them. He is also very pleasant to deal with. More

by salomonrob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Jow
Dec 27, 2022 -

Mercedes-Benz of Houston Greenway responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

December 21, 2022

I had a great experience. Jay Kohn provided excellent service, prompt responses, and outstanding snacks! He is ALWAYS great and this time he was AWESOME. Good job! More

by pamenefee
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Kohn
Dec 26, 2022 -

Mercedes-Benz of Houston Greenway responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

December 19, 2022

I dont have much to say about the dealership other than its slow to getting your car in and out. I do want to shout out frankie who is the service manager. He took absolute care of me and any questions i a More

by momzombieof4boys
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie
Dec 22, 2022 -

Mercedes-Benz of Houston Greenway responded

Hi, thank you for taking the time to share your feedback with us. If you are willing, please call our General Manager at (713) 489-2111 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.

December 19, 2022

Disappointed that I requested a loaner vehicle and when I arrived, none were available. Felt I wasted my time. More

by msamcpa
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter
Dec 22, 2022 -

Mercedes-Benz of Houston Greenway responded

Hi, we are deeply disappointed by your experience at Mercedes-Benz of Houston Greenway. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (713) 489-2111 to discuss what we can do to help.

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