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Mercedes-Benz of Houston Greenway - Service Center

Houston, TX

4.6
652 Reviews

652 Reviews of Mercedes-Benz of Houston Greenway - Service Center

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November 04, 2022

Efficient and thorough service. Always a good experience. I have never had to return my vehicle for a missed item in need of repair. More

by Melody Ellis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Kohn, Lisa Parasrami
Nov 12, 2022 -

Mercedes-Benz of Houston Greenway responded

Hi Melody, we are pleased to hear you had such a positive experience with us. Feel free to stop by if you ever need any more help.

November 03, 2022

Great customer service from Jay Kohn and turn around time was fast and efficient. Jay explained all the needed service and repair items and gave me updates. More

by miekim40
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Parasrami
Nov 11, 2022 -

Mercedes-Benz of Houston Greenway responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

October 28, 2022

Excellent service overall. Every aspect of the visit was professional and pleasant. Peter was particularly good. More

by KOT
Recommend Dealer
Yes
Employees Worked With
Peter
Nov 04, 2022 -

Mercedes-Benz of Houston Greenway responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

October 24, 2022

Always great service by Jerry Jow! ! Highly recommend him to be your service advisor for MB Greenway! More

by blairshipper
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Jow
Oct 31, 2022 -

Mercedes-Benz of Houston Greenway responded

Hi, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of Mercedes-Benz of Houston Greenway and we hope to be of service again in the future.

October 24, 2022

Service from the attendants good on arrival and on pick up of the car at the end. Liked the Service Advisor. Pleasant and got things done as needed and no more than what needed. Like the system of paying More

by zul
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Micheal Alf
Oct 31, 2022 -

Mercedes-Benz of Houston Greenway responded

Hi Zul, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

October 24, 2022

Service department communication was fast. Location is very convenient as well. Have taken my vehicle there a couple of times and haven’t had issues. More

by Randy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay
Oct 31, 2022 -

Mercedes-Benz of Houston Greenway responded

Hi Randy, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

October 20, 2022

I've been there 2 times fix a tire and had bad experience, and they didn't even fix it first time just put air. More

by chavezelvira70
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jajairo
Oct 27, 2022 -

Mercedes-Benz of Houston Greenway responded

Hi, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Houston Greenway take our reviews very seriously. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (713) 489-2111. We hope to hear from you.

October 19, 2022

All staff from arrival to delivery of the car after completion of maintenance are professionals and very friendly. More

by pwigny
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Jow, Lisa Parasrami
Oct 26, 2022 -

Mercedes-Benz of Houston Greenway responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

Oct 26, 2022 -

pwigny responded

Looking forward to have my next service with your dealership

October 18, 2022

Great service by Peter! Excellent service and help! I highly recommend him to be your service coordinator More

by Qassabhm
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter
Oct 24, 2022 -

Mercedes-Benz of Houston Greenway responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you. Have a great day!

October 17, 2022

Ernesto pays attention to details and thanks for your time and efforts. Thanks for reviewing the warranties and coverage and making sure that I pay the right amount for the service. More

by Reza
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ernesto
Oct 24, 2022 -

Mercedes-Benz of Houston Greenway responded

Hi Reza, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

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