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Mercedes-Benz of Houston Greenway - Service Center

Houston, TX

4.6
652 Reviews

652 Reviews of Mercedes-Benz of Houston Greenway - Service Center

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September 27, 2022

Service at MB-Greenway is excellent. Kevin Graves is an outstanding Service Advisor. His follow ip is better than any other SA with whom I have worked. More

by Art
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Graves
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Oct 02, 2022 -

Mercedes-Benz of Houston Greenway responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

September 22, 2022

Seems ok not flexible in pricing. Traded in two cars and I asked only $400 more. Answered no More

by syli
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Leigh Bennett
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Sep 26, 2022 -

Mercedes-Benz of Houston Greenway responded

Hello Syli, we appreciate you taking the time to leave us this feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (713) 489-2111 when you have a chance. Thank you, and we look forward to hearing from you.

September 20, 2022

Prompt and effective. I had an unscheduled problem with a cracked wheel and it was fixed without an appointment. My service advisor has always been very helpful. More

by Steve D.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica Funes
Report | Print
Sep 23, 2022 -

Mercedes-Benz of Houston Greenway responded

Hi Steve, thank you for taking the time to share your feedback with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

September 20, 2022

I always have a first class service experience at Greenway Mercedes thanks to Mike Walsh. He is the best service advisor ever! Always makes the process run smoothly. More

by Elizabeth Sledge
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Walsh
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Sep 24, 2022 -

Mercedes-Benz of Houston Greenway responded

Hi Elizabeth, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

September 19, 2022

Tim Jue from MB Houston Greenway assisted me with the issues on my vehicle. A gentleman who was friendly, polite and knowledgeable which helped me with the repair decisions . Constantly kept me posted on More

by Senthil
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Timothy Jue
Report | Print
Sep 23, 2022 -

Mercedes-Benz of Houston Greenway responded

Hi Senthil, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.

September 19, 2022

Every thing was good,specifically people who were working there were so friendly,nice And helpful. More

by Fatemeh.nemati
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter,Schermerhorn
Report | Print
Sep 23, 2022 -

Mercedes-Benz of Houston Greenway responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

September 19, 2022

Jasper Mendoza was timely, friendly, thorough and professional. An excellent experience. I would gladly recommend him. More

by cjrivera
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jasper Mendoza
Report | Print
Sep 23, 2022 -

Mercedes-Benz of Houston Greenway responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of Mercedes-Benz of Houston Greenway and we hope to be of service again in the future.

September 15, 2022

Chris Palumbo Is the best service coordinator. Takes care of my car every time I bring it in! More

by Brittany Holdman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Palumbo
Report | Print
Sep 20, 2022 -

Mercedes-Benz of Houston Greenway responded

Hi Brittany, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Houston Greenway! If you need more help, our team is available to talk -- safe travels!

September 14, 2022

Ernesto, a service advisor, was so nice to me. He has provided me an excellent service. More

by pw88
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ernesto
Report | Print
Sep 18, 2022 -

Mercedes-Benz of Houston Greenway responded

Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Houston Greenway. Please let us know if there is anything else we can do for you; we are more than happy to help!

September 13, 2022

The service at Greenway Mercedes was excellent and very organized. Even though it took a while to explain the issue I was having with my MBUX system. They finally understood my problem and fixed it right More

by saenzalfred
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ernesto Gutierrez and Jairo Perez
Report | Print
Sep 16, 2022 -

Mercedes-Benz of Houston Greenway responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

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