Mercedes-Benz of Houston Greenway - Service Center

Service advisor Jacqueline campos was great, overall my experience at the dealership was great and my problem was effectively resolved. experience at the dealership was great and my problem was effectively resolved. More

I made the appointment with ease and met Jasper Mendoza my service advisor on time. He was very professional and pleasant. I got a ride home with Henry and waited for a call. My GLA 250 was in for a ro my service advisor on time. He was very professional and pleasant. I got a ride home with Henry and waited for a call. My GLA 250 was in for a routine service, A1. In 3 hours, as estimated, the car was ready for pickup. All went smoothly and it was a pleasant experience. Thanks, Karen More

Prompt and efficient service. Was received on time and returned as promissed. The only negative was I prepaid thousands for service only to find out it didn't include every recomm Was received on time and returned as promissed. The only negative was I prepaid thousands for service only to find out it didn't include every recommended service. Seemed deceptive and a tad shady. Five hundred & fifty additional for its first service. Who services à car without rotating tires? Well it was not a part of the prepaid maintenence nor was alignment or balancing. Kinda defeated the so called 'discount' of pre paid maintenence. More

Several personnel greeted us as we came in on the driveway. The job was done in a timely manner, as promised. The snacks are helpful to pass time as we waited.Jerry-our service person was pleasant. T driveway. The job was done in a timely manner, as promised. The snacks are helpful to pass time as we waited.Jerry-our service person was pleasant. The car was clean when done. More

They are organized in their process, but they don’t seem to wash or clean the inside of the car, which they always say is complimentary. A complete wash/ dry/vacuum and inside wipe down isn’t too much to as to wash or clean the inside of the car, which they always say is complimentary. A complete wash/ dry/vacuum and inside wipe down isn’t too much to ask . More

I have bought two cars at Greenway because of the professional and personable people in sales and in service. professional and personable people in sales and in service. More

Mercedes’ Greenway is the best! I have been going there for years and they never disappoint. I have the same service guy, Jerry Jow and I know that I am in good hands when ever I dr I have been going there for years and they never disappoint. I have the same service guy, Jerry Jow and I know that I am in good hands when ever I drop off my car. I am on my 3rd Mercedes and I have been going to Greenway for my last two Mercedes. More

I have taken my vehicle to be serviced and repaired for 7 years now, and have always had a great experience. Tim is super attentive, professional, and personable. Would very much recommend it! years now, and have always had a great experience. Tim is super attentive, professional, and personable. Would very much recommend it! More

Very thankful towards Jacqueline for making this visit as smooth as possible. Everyone is always great and so courteous! smooth as possible. Everyone is always great and so courteous! More

It was and excellent and on time service for my C300 2021, I recommend it 2021, I recommend it More