Mercedes-Benz of Houston Greenway - Service Center

Every time I go Brigitt always takes care of all of my service needs. I Highly recommend her as a service advisor service needs. I Highly recommend her as a service advisor More

Did a camera inspection on the car, I was able to view it which was great. Very efficient. Thanks Greenway which was great. Very efficient. Thanks Greenway More

Great experience. Jerry did a great job I keeping me abreast of the status of my vehicle repair. Shuttle driver also did an excellent job of taking me to my residence. Jerry did a great job I keeping me abreast of the status of my vehicle repair. Shuttle driver also did an excellent job of taking me to my residence. More

The service is run very efficiently and things went very smoothly. Every one is friendly and mindful of providing excellent service. smoothly. Every one is friendly and mindful of providing excellent service. More

Jessica, my service advisor, is wonderful and has been able to help me several times over the past year. She is one of the clearest communicators and also has a sense of urgency to get the answer or do t able to help me several times over the past year. She is one of the clearest communicators and also has a sense of urgency to get the answer or do the repair. More

Enjoy the kind and careful service they provide. Convenient to my home. Has good hours. Convenient to my home. Has good hours. More

Service was completed as expected. Jerry Jow kept me informed along the way. Car was ready when promisedx Jerry Jow kept me informed along the way. Car was ready when promisedx More

I had a pleasant experience at the service center. Tim was through and gave me options on service and he is exactly what a Mercedes experience should be. I had not scheduled a loaner but one was provi Tim was through and gave me options on service and he is exactly what a Mercedes experience should be. I had not scheduled a loaner but one was provided and it made me want to possibly upgrade to an SUV. Overall I was impressed with my overall experience. Thank you. More

Very courteous, professional representatives and work done in a timely manner. My rental car was also clean and sanitized. Thank you.. done in a timely manner. My rental car was also clean and sanitized. Thank you.. More

Peter, my service manager, was great. However, this dealership seems to hide things in caveats around prepaid warranties/services. I Purchased the MB wheel and tire protection package as However, this dealership seems to hide things in caveats around prepaid warranties/services. I Purchased the MB wheel and tire protection package as advertised when signing. When it came time to use the warranty for a damaged rim they informed me that I didn’t purchase the “wheel and tire PLUS” package that would cover the cosmetic damage of the rim. First off reviewing the brochure of coverage a “Plus” option is not even listed, nor does the MB website mention any add-on option for the wheel and tire package. Severely disappointing, and makes me question why I prepaid maintenance, added wheel and tire warranty, as well as the “appearance package” warranty ; and just what they actually cover as well considering this experience. More