Mercedes-Benz of Houston Greenway - Service Center

Waited at dealership for car to be serviced. Advisor came several times to let me know progress. Advisor came several times to let me know progress. More

Great service as usual! My service advisor Chris Palumbo always keeps me informed along the way. My service advisor Chris Palumbo always keeps me informed along the way. More

Jairo Perez was outstanding, with professional service as always. Car was returned in beautifully clean conditions - including inside the intricate wheel rims (I always check that first for attention to det always. Car was returned in beautifully clean conditions - including inside the intricate wheel rims (I always check that first for attention to detail). I worked previously with the equally outstanding Ray Mariano, who still gives me a warm welcome, despite moving to a different department within the dealership. Fortunate, indeed, to have the MB of Houston Greenway dealership in my neighborhood. More

The service is excellent! Very professional and prompt. I like how I have an advisor that knows the car and us. Very professional and prompt. I like how I have an advisor that knows the car and us. More

Road trip interrupted by software issues. MB Roadside Assistance said OS update required and made service appointment. MB said service would be performed while I waited and estimated 2-3 ho MB Roadside Assistance said OS update required and made service appointment. MB said service would be performed while I waited and estimated 2-3 hours. Arrived dealership to discover vehicle would not be evaluated for 1-2 days with no estimate as to when service would be performed. No loaner vehicle available and none expected for several days. Took vehicle to Sewell who provided loaner and repaired vehicle overnight allowing me to continue my trip. More

"Exceptional service, top-notch selection, and a truly luxurious experience. Mercedes-Benz of Houston Greenway sets the standard." luxurious experience. Mercedes-Benz of Houston Greenway sets the standard." More

Excellent for appt. and loaner car, Not being a mechanic, I presume service was performed correctly and in accordance with the scheduled service. As user, Mike Wa and loaner car, Not being a mechanic, I presume service was performed correctly and in accordance with the scheduled service. As user, Mike Walsh handled everything, Mike is knowledgeable and communicative regarding time to service completion.... He is the best and I give him a 10, which is the reason I always go to him. In addition, Mike is very personable. More

Good customer service. However, the financial department is not there all after 9 am, which customer who get there at 8am when the dearlership opens have to wait. However, the financial department is not there all after 9 am, which customer who get there at 8am when the dearlership opens have to wait. More

Still awaiting response regarding safety question after a collision in June. Management seem not to want to respond. MBUSA say Dealership should answer any queries as they cant collision in June. Management seem not to want to respond. MBUSA say Dealership should answer any queries as they cant More

Chris Polumbo, Service Advisor, was excellent. Responsive, respectful. Kept me informed of all work. I have worked with service advisors at another dealership and never saw him/her after turnin Responsive, respectful. Kept me informed of all work. I have worked with service advisors at another dealership and never saw him/her after turning my car in. No one ever explained the work performed. Chris is excellent. I am not sure I would buy a car there yet but have bought many at this dealership in the past. Just did not get the level of service from sales that I get from the service department. It may have been the sales person I dealt with on 3 cars. Was not great. More