Mercedes-Benz of Houston Greenway - Service Center

Very Poor service; never called to say the car was ready it stayed 5 days in under warranty; we rec. the car and it was damaged someone hit it there. it stayed 5 days in under warranty; we rec. the car and it was damaged someone hit it there. More

Very high service; repair reps are very good. Usually a loaner is available. Fast turnaround. Been using them for a couple of decades- no complaints. loaner is available. Fast turnaround. Been using them for a couple of decades- no complaints. More

Had my car ready in one day. I can’t say the service Had my car ready in one day. I can’t say the service was great. Had my car ready in one day. I can’t say the service was great. More

It took couple of weeks to get the parts and parts were misplaced after they were found the work was shoddy. I took the car back again right away to fix it. This part took a while to get here and the car w misplaced after they were found the work was shoddy. I took the car back again right away to fix it. This part took a while to get here and the car was fixed. It was almost two months from my initial contact by me to fix the problem to the final solution. Rental car was provided to me. Service adviser did his job by keeping me informed but it was a hassle to go back and forth to the dealership amid busy work schedule. The ball was dropped many time during this two month period. More

Very satisfied, they did what they said they would do in a timely manner. Very friendly and courteous. Communication was excellent throughout the process. Free water. a timely manner. Very friendly and courteous. Communication was excellent throughout the process. Free water. More

Everything was good until time to pick it up, help could not find car that was being inspected, about 20 min wait 😣 not find car that was being inspected, about 20 min wait 😣 More

Very clean, proficient and professional. The Techs are all First-class, with a great ability to diagnose unique issues that may not come up on the MB-Star system. Quality is clearly evident in all that t all First-class, with a great ability to diagnose unique issues that may not come up on the MB-Star system. Quality is clearly evident in all that they do, including a seamless loaner car experience. More

This is the best dealership ever. The sales and service people were very helpful, knowlegable and nice. I have always have a great experience when visiting. people were very helpful, knowlegable and nice. I have always have a great experience when visiting. More

My service advisor Ernesto was professional and knowledgeable. He was empathetic and quick to put the repair into action. Ernesto provided excellent service and I recommend him highly. knowledgeable. He was empathetic and quick to put the repair into action. Ernesto provided excellent service and I recommend him highly. More

Professional and quick service. Accommodating me as a vendor was there to pay my bill and did not want to wait until the service was complete and was able to get that taken care of. vendor was there to pay my bill and did not want to wait until the service was complete and was able to get that taken care of. More