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Mercedes-Benz of Houston Greenway - Service Center

Houston, TX

4.6
651 Reviews

651 Reviews of Mercedes-Benz of Houston Greenway - Service Center

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September 13, 2021

I have been going to Greenway MB dealership for over 10 years. I believe the staff at that location take the best care of their clients compared to all the other MB dealerships in Houston. I will always dr More

by jt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica Naegele
Sep 17, 2021 -

Mercedes-Benz of Houston Greenway responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

September 12, 2021

Everybody I encountered was polite and respectful and courteous. They were nice and fast. They moved with speed. Got me to work on time and picked me up on time too. More

by Bca
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brigitte Stewart
Sep 15, 2021 -

Mercedes-Benz of Houston Greenway responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Houston Greenway! If you ever need help, just give us a call. Happy motoring!

September 07, 2021

Very Poor service; never called to say the car was ready it stayed 5 days in under warranty; we rec. the car and it was damaged someone hit it there. More

by Kwiney
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kevin Graves
Sep 08, 2021 -

Mercedes-Benz of Houston Greenway responded

Hi, we are deeply disappointed by your experience at Mercedes-Benz of Houston Greenway. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (713) 489-2111. We hope to hear from you.

September 07, 2021

VIP Service! Ernesto the serviceman arranged a rental car and my service work around my work schedule and made it easy to drop off and pick up quickly. Staff was very professional and courteous. Would highl More

by SJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ernesto G
Sep 08, 2021 -

Mercedes-Benz of Houston Greenway responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road! Thanks again for the recommendation, and have an amazing day!

September 06, 2021

Very high service; repair reps are very good. Usually a loaner is available. Fast turnaround. Been using them for a couple of decades- no complaints. More

by Doug M
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Walsh
Sep 08, 2021 -

Mercedes-Benz of Houston Greenway responded

Hi Doug. We are pleased to hear you had such a positive experience with us! Thank you for leaving us this response! If you ever need help, just give us a call. Happy motoring!

August 30, 2021

Had my car ready in one day. I can’t say the service Had my car ready in one day. I can’t say the service was great. More

by Mas1217
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Walsh
Sep 04, 2021 -

Mercedes-Benz of Houston Greenway responded

Thank you for taking the time to share your feedback with us. If you have any further questions, please give us a call. We're always happy to help! Take care!

August 30, 2021

It took couple of weeks to get the parts and parts were misplaced after they were found the work was shoddy. I took the car back again right away to fix it. This part took a while to get here and the car w More

by speedyellow08
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kriss Arbury
Sep 04, 2021 -

Mercedes-Benz of Houston Greenway responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (713) 489-2111. We hope to hear from you.

August 27, 2021

Very satisfied, they did what they said they would do in a timely manner. Very friendly and courteous. Communication was excellent throughout the process. Free water. More

by Michael H
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Leigh Bennett, Coco Godinez, Jessica Naegele
Sep 04, 2021 -

Mercedes-Benz of Houston Greenway responded

Hi Michael, we appreciate you taking the time to leave us a response. Don't hesitate to call us if you ever need anything. Be safe on the road!

August 24, 2021

Everything was good until time to pick it up, help could not find car that was being inspected, about 20 min wait 😣 More

by copantl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mr. Javier Mendoza
Aug 30, 2021 -

Mercedes-Benz of Houston Greenway responded

Hi, we appreciate you taking the time to leave us a response! If you need more help, our team is available to talk -- safe travels!

August 23, 2021

Very clean, proficient and professional. The Techs are all First-class, with a great ability to diagnose unique issues that may not come up on the MB-Star system. Quality is clearly evident in all that t More

by captnemo55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Kohn
Aug 23, 2021 -

captnemo55 responded

Quality Service by a Professional and Polite Staff. Excellent diagnosis, coupled with great "wrenching". Great communication throughout the process. Jay Kohn provided exceptional service with great attention to detail.

Aug 23, 2021 -

captnemo55 responded

A wonderful Facility with outstanding Staff.

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