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Mercedes-Benz of Houston Greenway - Service Center

Houston, TX

4.6
651 Reviews

651 Reviews of Mercedes-Benz of Houston Greenway - Service Center

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August 07, 2021

Very friendly and convenient.The schedule is easy to set Very friendly and convenient. The schedule is easy to set and the shuttle service is ready too. More

by Bwang2213
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kriss Arbury
Aug 20, 2021 -

Mercedes-Benz of Houston Greenway responded

Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

August 06, 2021

We have purchased 4 cars from this dealership over the years. A new competitor opened closer to our home, but we are loyal the people we trust! More

by Mizgumbo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kriss Arbury
Aug 16, 2021 -

Mizgumbo responded

Thanks again for a pleasant transaction!

August 06, 2021

Very friendly and helpfull. Helped me fast and servised the car quickly. the warrenty work was done quickly and per the terms of the agreement. More

by ariel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Jow
Aug 20, 2021 -

Mercedes-Benz of Houston Greenway responded

Hi Ariel, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

August 04, 2021

I am always pleased with the service at Mercedes Benz Greenway. Chris Palumbo, my service advisor, is always quick to keep me informed of estimates and notification when the car is ready More

by Mccardell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Palumbo
Aug 20, 2021 -

Mercedes-Benz of Houston Greenway responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Houston Greenway! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 03, 2021

My service advisor said that it would take 3hrs to do a routine service but it took 8hrs. By it being so late I had to take an Uber. the next traveling out of town my check engine light came on. More

by mister.chayes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Peter
Aug 20, 2021 -

Mercedes-Benz of Houston Greenway responded

Hello, thank you for leaving this detailed feedback about your experience with our dealership. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (713) 489-2111 to discuss what we can do to help.

August 03, 2021

Many items were not covered by extended warranty however all work was done timely and with good quality All items were explained on the invoice made me comfortable with the repairs addressed. The detail More

by stein
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Graves
Aug 06, 2021 -

Mercedes-Benz of Houston Greenway responded

Stein, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Houston Greenway! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

August 02, 2021

Excellent service yes professional serviceOn time I Excellent service yes professional service On time I recommended Definitely I'll come back Tim my adviser I recommended him to others Always More

by Alhababius
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim
Aug 20, 2021 -

Mercedes-Benz of Houston Greenway responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

Aug 20, 2021 -

Alhababius responded

Best service

July 31, 2021

People at Greenway are very responsive from setting up service, arranging loaner cars to picking up MB. I have had Frankie as a service for over 10 years and he has been promoted to the Service Leader. Hi More

by tdpeters
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ernesto Gutierrez, Frankie Jawaid
Aug 20, 2021 -

Mercedes-Benz of Houston Greenway responded

Hello, it is great to read such wonderful comments about your recent experience with Frankie! We always strive to provide personable and excellent customer service to all our guests. Thank you so much for the positive review!

July 29, 2021

We are on our third Mercedes. Mine is at 160k miles currently and runs like new. This is the only place we go. Service and quality are beyond excellent. Highly recommend! More

by marciem1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ray Mariano, Kevin Graves
Aug 20, 2021 -

Mercedes-Benz of Houston Greenway responded

Hello, it means so much to us that you chose our dealership! We appreciate your recommendation of Mercedes-Benz of Houston Greenway and we hope to be of service again in the future.

July 28, 2021

People at the dealership are great. Sales area I worked with Brad Biondo and in service area it was Chris Polumbo, I have worked with Chris in the service area on past cars as well More

by cminnick8007
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Polumbo in service
Aug 13, 2021 -

Mercedes-Benz of Houston Greenway responded

Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Houston Greenway. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

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