Mercedes-Benz of Houston Greenway - Service Center

Service Department and Managers UNRESPONSIVE When I last took my car in for service the following occurred: 1. The appointment I had made over the phone was NO where to be found 2. I was to When I last took my car in for service the following occurred: 1. The appointment I had made over the phone was NO where to be found 2. I was told the service would take 2-3 hours - I was called that it was complete after 7 hours! However, they recommended an additional bulb change. I approved it and was told to be on my way as this was a quick fix and the car would be ready upon my arrival. 3. Once I arrive I had to wait for 1.5 HOURS before my car was ready - this is now 8.5 hours for a regular service!!!!!! While waiting I approached the service desk 3 times to inquire and each time I was told it would be another 10 minutes or so. 4. After paying my bill I discovered that the $50.00 discount I had turned in for the service had NOT been applied 5. After the service I was emailed by Tammy Jackson saying I would receive a customer service feedback from Mercedes Benz AND that she would contact me the day it was sent. I replied to her email with the above notes requesting a conversation. I sent 1 reminder that I wanted to speak with her as well as left 2 voice mail messages. 6. After over 45 days of NOT receiving the survey NOR hearing from Ms Jackson I called and asked to speak to the GM. I had to leave a message. The message was returned after a few hours by a Mr. Jose who asked to look into the matter and get back to me - which may take as much as 7 days. That is close to 14 days ago at this point. 7. Today I called and again asked to speak to the GM to ensure he is aware that the staff DO NOT return phone calls NOR Emails within a timely manner nor when they say they will. I was low and behold connected to Ms. Tammy Jackson who explained to me that the reason she had not called back is that Mr. Jose had said he would and was now inquiring if he never called me. For a Mercedes-Benz dealership I would give them a NEGATIVE rating IF I could on this site as well as others More

MERCEDES BAD DIAGNOSTICS LEFT MY SL500 NOT DRIVABLE MIKE WALSH INTENTIONALLY MISS DIAGNOSE MY REPAIR ISSUES IN FAVOR OF MY INSURANCE COMPANY, DENYING REPAIRS TO RELATED DAMAGES. I PAID OUT OF POCKET FO MIKE WALSH INTENTIONALLY MISS DIAGNOSE MY REPAIR ISSUES IN FAVOR OF MY INSURANCE COMPANY, DENYING REPAIRS TO RELATED DAMAGES. I PAID OUT OF POCKET FOR SOME OF THE REPAIRS, BUT POOR WORKMANSHIP, LEFT MY CAR LEANING TO THE LEFT. WHEN TAKING THE VEHICLE TO A DIFFERENT DEALERSHIP, SEVERAL ITEMS DENIED BY MERCEDES GREENWAY, WERE TAKEN CARE OF AND FIXED BY Y INSURANCE COMPANY. MY SL500 IS NOW IN MUCH WORSE CONDITIONS THAN BEFORE MY REPARS AT MERCEDES GREENWAY. I AM SEEKING MEDIATION WITH THE TEXAS ATTORNEY GENERALS OFFICE. SOME OF MERCEDES WRITTEN DIAGNOSTICS ARE VERY RIDICULOUS, AND OVERTURNED BY OTHER MERCEDES DEALEERSHIPS. More

MERCEDES BAD DIAGNOSTICS LEFT MY SL500 NOT DRIVABLE MERCEDES MISS DIAGNOSED MY SL500 AUTOMOBILE REPAIRS, AND THE WORK WAS NOT DONE PROPERLY, RENDERING MY CAR NOT DRIVABLE. PROOF IN WRITING THAT MY REPA MERCEDES MISS DIAGNOSED MY SL500 AUTOMOBILE REPAIRS, AND THE WORK WAS NOT DONE PROPERLY, RENDERING MY CAR NOT DRIVABLE. PROOF IN WRITING THAT MY REPAIRS WERE MISDIAGNOSED BY MERCEDES -GREENWAY, AND KEPT MY INSURANCE FROM ACCEPTING THE REPAIRS RELATED TO AN ACCIDENT. THE ATTORNEY GENERALS OFFICE CONSUMER DIVISION IS HANDLING THE MEDIATION OF THIS COMPLAINT, More

The service department lost our key. Our adviser Kevin said it happens "more than you would expect" and left me to look through boxes of unclaimed keys. No luck. His manager told me I should have remember said it happens "more than you would expect" and left me to look through boxes of unclaimed keys. No luck. His manager told me I should have remembered which employee initially tagged our key and then directed me to the parts department to purchase a new one. More

Kevin Graves, my service advisor, is outstanding. He is always professional, helpful and explains the issues to my satisfaction. He is an asset to the organization and definitely I will refer my friends wi always professional, helpful and explains the issues to my satisfaction. He is an asset to the organization and definitely I will refer my friends with Mercedes to the Greenway location. More

Mike Walsh has been my service rep for more than 10 years. His assistance is excellent, which is why I returned to Greenway to purchase a Mercedes in 2009 and will do so when I purchase my next Merced years. His assistance is excellent, which is why I returned to Greenway to purchase a Mercedes in 2009 and will do so when I purchase my next Mercedes, which will likely be this year or next. Mike always provides me feedback on the status of service and he never leaves me surprised. Greenway does a great job with its customers and Mike is the best of all! More

I purchased a Mercedes E500 from this dealership. The car experienced a catastrophic sudden brake failure due to loss of SBC hydraulic pump. It was replaced under extended warranty. It had sudden total car experienced a catastrophic sudden brake failure due to loss of SBC hydraulic pump. It was replaced under extended warranty. It had sudden total brake failure again after only 6,000 miles. The dealership refused to replace the part after only 6 months. Eric told me since it was already replaced once under warranty it is no longer covered and wanted $2500. to replace the defective part. I have purchased multiple vehicles from this dealership. I was treated rudely and dishonestly and I will never be back to this dealership again. Buyer beware...... More

Kevin Graves at Mercedes Houston has serviced my cars for 5 years. The service and experience is bar none. At this Mercedes Greenway location, Kevin gives one the personal attention required to own a high 5 years. The service and experience is bar none. At this Mercedes Greenway location, Kevin gives one the personal attention required to own a high in automobile. More

Jerry Goggins has been exceptional is his service. He Jerry Goggins has been exceptional is his service. He has gone above-n-beyond to expedite, coordinate, and accommodate my vehicles needs and m Jerry Goggins has been exceptional is his service. He has gone above-n-beyond to expedite, coordinate, and accommodate my vehicles needs and my personal needs for a loaner car. I am a single, working mother; hence, his assistance has allowed my personal and business schedule to "flow" with minimal interruption. Please thank him for me. His concern and work ethic is second-to-none. Appreciatively, Virginia More

Mike Walsh's many well-placed accolades are well deserved. Mike continuously goes the extra mile for us, and always has our well-being mind. Mike has incredible integrity and updates us with statu deserved. Mike continuously goes the extra mile for us, and always has our well-being mind. Mike has incredible integrity and updates us with status reports without being asked! Who does that?? Thank you for Mike! More