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Mercedes-Benz of Houston Greenway - Service Center
Houston, TX
651 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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651 Reviews of Mercedes-Benz of Houston Greenway - Service Center
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March 26, 2013
Mike Walsh, my service advisor at MB Greenway is the main reason I trust that dealership. I have worked with him for over 2 decades; he previously was the service manager who took care of my Mazda RX7 befor reason I trust that dealership. I have worked with him for over 2 decades; he previously was the service manager who took care of my Mazda RX7 before he joined Mercedes Benz. He has taken very good care of my cars including my SL550 and my CLK500. I trust him to provide the best and cost-effective service for the cars I love. These cars are built to last and they run like new after 7 and 9 years of respective service. In the long-run, these cars are so reliable and solid that they are not that much more expensive to own than cars that are initially less expensive to buy. They are very comfortable, very safe and very fast. With new, cost effective models like the CLA class, MB is a brand that should become even more popular. Swithcing my loyalty from Mazda, Acura and Honda to MB was one of the best purchase decisions I ever made. The technology and build quality of these cars is worth the extra cost. MB Greenway has been a great dealership from purchase through several years of maintenance and they even set up European delivery for my 2007 SL550, one of the most thrilling purchase and driving experiences of my life! These cars keep me very happy because of their excellent design, build quality and, most importantly, because of Mike Walsh and his crew, who keep these cars running like new. Thanks, Mike! More
by Stewartater
Employees Worked With
Mike Walsh
March 26, 2013
I amn my family and friends only use Jessica Naegele for our service needs. She is very friendly, very informative about the vehicles and great to work with. I would highly recommend her when going to MB our service needs. She is very friendly, very informative about the vehicles and great to work with. I would highly recommend her when going to MB of Greenway. As for Sales, I only use Ali. He is outstanding as well and he use to work in the service department. I cannot say enough great things about Ali. These two people make your experience at MB of Greenway outstanding. More
by rwalker5481
Employees Worked With
Jessica Naegele
March 05, 2013
This is our 3d Mercedes from the dealership and we have an order for a 4th vehicle, due to April delivery. The Service Dept. is one key reason for our loyalty to the brand and to the dealerhip. Special tha an order for a 4th vehicle, due to April delivery. The Service Dept. is one key reason for our loyalty to the brand and to the dealerhip. Special thanks to Service Advisor Mike Walsh for going the extra mile in making the service experience productive and pleasant. More
by thospress
Employees Worked With
Mike Walsh
February 28, 2013
I want to say again that we continue to have both of our Mercedes cars serviced at Greenway Mercedes because of the wonderful service and advice that we always receive from Mike Walsh. He is dependable, co Mercedes cars serviced at Greenway Mercedes because of the wonderful service and advice that we always receive from Mike Walsh. He is dependable, courteous, friendly, professional, etc. Mike Walsh is an asset to the Greenway Mercedes dealership - a 5-star employee!!! More
by wjlzbux
Employees Worked With
Mike Walsh, Mike Walsh, Kevin Graves
February 26, 2013
Chien was very helpful through the entire process. I was a little worried but he put my mind at ease. The dealership and staff are very professional, respectful, and most importantly fast! Thanks Chien and a little worried but he put my mind at ease. The dealership and staff are very professional, respectful, and most importantly fast! Thanks Chien and the Mercedes Benz of Houston Greenway team for everything!!! More
by AshantaT
Employees Worked With
Chien, Chien Tsai
February 20, 2013
I feel lucky to have Jessica as my service advisor as she goes all out trying to help me with all of my car problems. She is very knowledgeable, has a lot of energy, and is very personable. I happen to hav goes all out trying to help me with all of my car problems. She is very knowledgeable, has a lot of energy, and is very personable. I happen to have an excellent extended warranty, and she has gone to bat to get things covered that I didn't even know was possible. When she was out of town recently on a well-deserved vacation, Jerry G. stepped in beautifully for me and helped me with further issues. They both went out of their way to make sure I received a loaner, which sure helped me! Thank you --Mayola Martin More
by mayolamartin
Employees Worked With
Jessica, Jerry G
February 20, 2013
Jessica Naegele (Service Advisor) is exceptional at what she does. She is knowledgeable and professional. So much so that Mr. Lieb your CEO should be receiving a letter regarding the exceptional service tha she does. She is knowledgeable and professional. So much so that Mr. Lieb your CEO should be receiving a letter regarding the exceptional service that this dealership and service advisor provides time and time again. More
by CD22
Employees Worked With
Jessica Naegele
February 18, 2013
Service representative Jerry Jow always provides excellent service with prompt attention, helpful suggestions and solutions, accurate time estimates for repairs, follow up when extent of problem has excellent service with prompt attention, helpful suggestions and solutions, accurate time estimates for repairs, follow up when extent of problem has been identified, reminders for state inspections and new tires and follow up after completion of service. Jerry is always patient, courteous, caring and attentive. Could not ask for anything better. More
by frazierking
Employees Worked With
Jerry Jow
February 12, 2013
I am writing this review because of the exceptional service I receive from Gaylyn. She is so professional and efficient. She makes it a pleasure to deal with service issues. service I receive from Gaylyn. She is so professional and efficient. She makes it a pleasure to deal with service issues. More
by brigittemink
Employees Worked With
Gaylyn
February 11, 2013
I have been working with Marcos Lopez for over 5 years now and he has consistently giving me excellent customer service! I have never had a negative experience in all these years and that is what keeps me now and he has consistently giving me excellent customer service! I have never had a negative experience in all these years and that is what keeps me coming back! I have plans within the next two years to purchase my third car from MB Greenway! More
by chocreintx
Employees Worked With
Marcos Lopez, Marcos Lopez
