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Mercedes-Benz of Houston Greenway - Service Center
Houston, TX
654 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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654 Reviews of Mercedes-Benz of Houston Greenway - Service Center
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February 18, 2013
Service representative Jerry Jow always provides excellent service with prompt attention, helpful suggestions and solutions, accurate time estimates for repairs, follow up when extent of problem has excellent service with prompt attention, helpful suggestions and solutions, accurate time estimates for repairs, follow up when extent of problem has been identified, reminders for state inspections and new tires and follow up after completion of service. Jerry is always patient, courteous, caring and attentive. Could not ask for anything better. More
by frazierking
Employees Worked With
Jerry Jow
February 12, 2013
I am writing this review because of the exceptional service I receive from Gaylyn. She is so professional and efficient. She makes it a pleasure to deal with service issues. service I receive from Gaylyn. She is so professional and efficient. She makes it a pleasure to deal with service issues. More
by brigittemink
Employees Worked With
Gaylyn
February 11, 2013
I have been working with Marcos Lopez for over 5 years now and he has consistently giving me excellent customer service! I have never had a negative experience in all these years and that is what keeps me now and he has consistently giving me excellent customer service! I have never had a negative experience in all these years and that is what keeps me coming back! I have plans within the next two years to purchase my third car from MB Greenway! More
by chocreintx
Employees Worked With
Marcos Lopez, Marcos Lopez
February 06, 2013
Just a note of recognition and to complement one of service advisors, with regard to Gaylyn Barney, who consistently provides exceptional customer service! And ensures attention to detail when my vehi service advisors, with regard to Gaylyn Barney, who consistently provides exceptional customer service! And ensures attention to detail when my vehicle is serviced at Greenway Mercedes-Benz, as only Mercedes-Benz does!!! And would highly recommend this dealership as the one to have your vehicle serviced at without hesitation!!! More
by fs5992
Employees Worked With
Gaylyn Barney
January 17, 2013
I had a great overall experience during my service!! Jerry Goggins, my service advisor's customer service was exceptional. I am always pleased with his customer service. Jerry Goggins, my service advisor's customer service was exceptional. I am always pleased with his customer service. More
by pwilliams1985
Employees Worked With
Jerry Goggins
January 14, 2013
MY EXPERIENCE AT GREENWAY MERCEDES BENZ WAS EFFORTLESS MY EXPERIENCE AT GREENWAY MERCEDES BENZ WAS EFFORTLESS THANKS TO JESSICA. SHE KEPT ME WELL INFORMED ON THE STATUS OF MY VEHICLE AND WAS VERY PERSONA MY EXPERIENCE AT GREENWAY MERCEDES BENZ WAS EFFORTLESS THANKS TO JESSICA. SHE KEPT ME WELL INFORMED ON THE STATUS OF MY VEHICLE AND WAS VERY PERSONABLE DURING MY ENTIRE EXPERIENCE. I HIGHLY RECOMMEND THE SERVICE TEAM AND JESSICA FOR A JOB WELL DONE. THANKS RUBEN MOLINA More
by ruben0227
Employees Worked With
Jessica Naegele
January 11, 2013
MBHG provides excellent service! Gaylyn was able to schedule my service for a time that was convenient for me. She also coordinated the use of a loaner car. This all made for a easy, hassle-free visi schedule my service for a time that was convenient for me. She also coordinated the use of a loaner car. This all made for a easy, hassle-free visit. The entire staff at MBHG are friendly and helpful. More
by lje1234
Employees Worked With
GAYLYN
January 09, 2013
My Service Advisor, Chien Tsai, was great! He was very attentive and helpful. He listened to my problem, set me up in a loaner and called when the car was repaired. When I arrived to pick up my car, he w attentive and helpful. He listened to my problem, set me up in a loaner and called when the car was repaired. When I arrived to pick up my car, he went over the repair work with me and explained again what was done. I hope Mercedes-Benz of Houston Greenway can keep him! More
by Ahunanyaanga
Employees Worked With
Chien Tsai, Chien Tsai
January 04, 2013
Jay is great to work with, he alway keep you inform about what is going with your vehicle and work hard to have it completed in a timely manner. He is great. Thanks what is going with your vehicle and work hard to have it completed in a timely manner. He is great. Thanks More
by carjoubert
Employees Worked With
Jay Kohn
