Mercedes-Benz of Houston Greenway - Service Center

Faced with a nearly dead battery at 4pm on a Friday I rushed to Mercedes Greenway, the dealership where I purchased my car and continue to go for service. By the time I arrived it was 4:45pm and they clo rushed to Mercedes Greenway, the dealership where I purchased my car and continue to go for service. By the time I arrived it was 4:45pm and they close at 5pm but my service advisor, Jerry Jow, rallied to find a mechanic willing to stay late and replace my battery and complete a few other necessary checks. Less than one hour later, the work had been completed and I was able to leave with my dependable 450 GL and very, very satisfied once agian with Meredes Grrenway and Jerry Jow. More

Best Customer Service Department of any luxury car on the market. Staff greets you upon arrival and makes the check in/check out process quick and easy. the market. Staff greets you upon arrival and makes the check in/check out process quick and easy. More

Jessica is my service service advisor and is exceptional. She is professional, friendly, and always knows my name. I always tell others that have Mercedes to ask for her to be their advisor! exceptional. She is professional, friendly, and always knows my name. I always tell others that have Mercedes to ask for her to be their advisor! More

Carlos met and exceeded expectations in working with me to get a quote on repairs that I will address in Q1/Q2 of 2013. The experience met the high expectations that Mercedes owners would/should have. T to get a quote on repairs that I will address in Q1/Q2 of 2013. The experience met the high expectations that Mercedes owners would/should have. This is why I continue to bring my Mercedes back to Greenway for all service related needs. More

It was a great experience with nice loaner car and was asked if I was helped couple of times while I was waiting outside for few mins. asked if I was helped couple of times while I was waiting outside for few mins. More

Have dealt with Kevin Graves before and I find him to be an excellent service provider. One of the main reasons that I will be purchasing a new Mercedes shortly. Kevin is always professional and polite and an excellent service provider. One of the main reasons that I will be purchasing a new Mercedes shortly. Kevin is always professional and polite and great with timely updates on the service status of my vehicle. He always gave me recommendations when I asked for it and walked me through the process. I know that I can trust him and what he advises for my situation. That sort of professionalism and knowledge is outstanding to me and I value it very much. Best regards, Chris Sanchez Executive Information Security Engineer/Architect Security and Privacy IBM Global Business Services 720-395-1998 office 832-423-0726 mobile 509-355-6690 fax cmsanchez@us.ibm.com More

I want to personally thank our Service Advisor, Jerry Jow, and our technician, Damond Baines. We were visiting Houston from our home in Austin, when the check engine light came on. We came to the Houston Jow, and our technician, Damond Baines. We were visiting Houston from our home in Austin, when the check engine light came on. We came to the Houston Grenway Mercedes-Benz with no appointment and were greeted warmly. Jerry and Damond both understood our concerm and worry about not being from Houston and having car trouble. They both were gracious and diagnosed the problem and had us on our way within a couple of hourse. My family and I appreciate their professionalism and personal service. Sincerely, Dr. Robert R. Galvan, Jr., Austin Texas More

Jerry Goggins has been my service manager for over 8 years. This is the third vehicle of mine he is taking care of. He is very knowledgeable about the various Mercedes models. I am always treated fairly years. This is the third vehicle of mine he is taking care of. He is very knowledgeable about the various Mercedes models. I am always treated fairly on non warranty service charges. More

Chris Jones at Mercedes Greenway is one of the best I have ever had the pleasure of dealing with. Chris is careful to make sure I know how long something will take - and I have yet to be surpised about have ever had the pleasure of dealing with. Chris is careful to make sure I know how long something will take - and I have yet to be surpised about a maintenace item or the length of time necessary to complete the task. Thanks Chris ! More

As I have stated before I have worked with Mike Walsh. He is extremely professional. Mike goes out of his way to meet my needs and his friendly manner makes the visit exceptional. I usually schedule my v He is extremely professional. Mike goes out of his way to meet my needs and his friendly manner makes the visit exceptional. I usually schedule my visits, this time I could not. It did not make a difference. Mike has always been there for me. I would recommend him without hesitation. More