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Mercedes-Benz of Houston Greenway - Service Center

Houston, TX

4.6
651 Reviews

651 Reviews of Mercedes-Benz of Houston Greenway - Service Center

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December 15, 2012

Kevin Graves is the BEST service advisor! He always makes sure everything is taken care of and my car is always in perfect shape upon completion! More

by Jess Rogers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Graves
December 14, 2012

Jay provided truly exceptional service. I can trust when I bring my car in, everything will be taken care of, even things I didn't expect- they always look over the car for any potential problems and addres More

by cjanczak
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Kohn
December 14, 2012

Chien Tsai is an excellent Service Advisor, and Darrell Williams is a fantastic Service Manager, both are a true asset to MB Greenway, and the MB brand. Everything was handled in a professional manner duri More

by michaeljdunn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darrell Williams, Chien Tsai
December 11, 2012

Faced with a nearly dead battery at 4pm on a Friday I rushed to Mercedes Greenway, the dealership where I purchased my car and continue to go for service. By the time I arrived it was 4:45pm and they clo More

by mhbelco
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Jow
December 06, 2012

Best Customer Service Department of any luxury car on the market. Staff greets you upon arrival and makes the check in/check out process quick and easy. More

by Kfyoshie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica Naegele
November 30, 2012

Jessica is my service service advisor and is exceptional. She is professional, friendly, and always knows my name. I always tell others that have Mercedes to ask for her to be their advisor! More

by Tiaturcott
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica Naegele
November 29, 2012

Carlos met and exceeded expectations in working with me to get a quote on repairs that I will address in Q1/Q2 of 2013. The experience met the high expectations that Mercedes owners would/should have. T More

by rexhumphries
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlos Trevino
November 27, 2012

It was a great experience with nice loaner car and was asked if I was helped couple of times while I was waiting outside for few mins. More

by Kihochung
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kiho Chung, Chien Tsai
November 23, 2012

Have dealt with Kevin Graves before and I find him to be an excellent service provider. One of the main reasons that I will be purchasing a new Mercedes shortly. Kevin is always professional and polite and More

by merlinflex
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Graves
November 19, 2012

I want to personally thank our Service Advisor, Jerry Jow, and our technician, Damond Baines. We were visiting Houston from our home in Austin, when the check engine light came on. We came to the Houston More

by Horndoc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Jow
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