Mercedes-Benz of Houston Greenway - Service Center

My visit to Mercedes-Benz of Greenway was one that I greatly appreciate. From the time I pulled onto the property yesterday morning until when I picked up my vehicle this afternoon, I had no complaints. greatly appreciate. From the time I pulled onto the property yesterday morning until when I picked up my vehicle this afternoon, I had no complaints. The initial contact with the young men greeting me when I pulled onto the property was very good and courteous. They were attentive and wanted to make sure I was comfortable. My assigned Service representative, Gaylynn, is out. So, I worked Chien Tsai. He was very attentive and I felt as though we had worked together before. He was thorough and made sure my car was returned in mint condition. He called and explained everything to me prior to me picking the car up and spoke with me when I arrived to get the car. I would also like to add the Roadside Service I received from Damond was excellent. When you have car problems, you tend to become frustrated and stressed. Damond's demeanor and overall concern made me feel so much better. More

I made an appointment and was met promptly by Chris. He was thorough and quick and knowledgable and had my car ready later that same day (we thought it might take 2 days to fix.) Overall the whole experie was thorough and quick and knowledgable and had my car ready later that same day (we thought it might take 2 days to fix.) Overall the whole experience was great. More

Jay Kohn is a wonderful addition to your org.and I always fell totally at ease that he will get me in and out quickly and always look out for my best interest,not only in maintaining the car properly,but als fell totally at ease that he will get me in and out quickly and always look out for my best interest,not only in maintaining the car properly,but also as it relates to cost considerations, thanx ( I offer these comments because your employee consistently does such a fine job for you. Good people need to be recognized for "doing it right" ) More

Jerry Goggins has been my service advisor for years. I recently came in for a service on my vehicle. Jerry's customer service is 2nd to none. Jerry and Darrell Williams are always very helpful during my recently came in for a service on my vehicle. Jerry's customer service is 2nd to none. Jerry and Darrell Williams are always very helpful during my visits. Thanks and keep up the great work!! More

I had a unique issue with the electronics of my E550 and Jerry and the MB Greenway crew worked hard to solve the problem. He went above and beyond to ensure I was satisfied. Jerry and the MB Greenway crew worked hard to solve the problem. He went above and beyond to ensure I was satisfied. More

It is always a pleasure dealing with MB of Houston Greenway. Gaylyn Barney our service advisor is absolutely wonderful to deal with. Very professional and with a wonderful personality. She also keeps Greenway. Gaylyn Barney our service advisor is absolutely wonderful to deal with. Very professional and with a wonderful personality. She also keeps us informed during the repair period, so there are no surprises when we pick up our car (s). We have bought several cars from MB of Houston Greenway and will do so again. My husband is also very pleased with the parts department (for his 2000 SL500). Many thanks, Gabriele Overweg More

I will have to say that I was very impressed with Jay and the level of service that I received from him not only professionally but personally. He understood the responsibility the dealership had to resolve the level of service that I received from him not only professionally but personally. He understood the responsibility the dealership had to resolve a maintenance issue and took the lead to get this resolved fairly , which is rare in the world of vehicle service (at least in my experience). Not only will I recommend MB Greenway for purchases but Jay in particular for outstanding service. The dealership is fortunate to have him. More

Kevin Graves in service and Joseph Washington in sales have been wonderful to work with. The entire Greenway team is great and always very friendly and helpful. Thank you! have been wonderful to work with. The entire Greenway team is great and always very friendly and helpful. Thank you! More

We have purchased and traded in our Mercedes cars with Mercedes Benz of Houston-Greenway and have been extremely pleased with the service and attention that we have ALWAYS received from this dealership. Mercedes Benz of Houston-Greenway and have been extremely pleased with the service and attention that we have ALWAYS received from this dealership. In particular, the best part is the personal service I receive from our long-time Service Advisor, Mike Walsh. He is efficient, professional, up-to-date with his knowledge about our cars, friendly, etc. He is what keeps us coming back to this dealership for our service as well as for purchasing new cars. Mike Walsh is certainly a 5* employee!!! More

Kevin Graves and the entire MB Greenway staff are the real deal. You don't feel like just another customer when you go there, you feel like a true VIP. And, for me, knowing when my car is going to be rea real deal. You don't feel like just another customer when you go there, you feel like a true VIP. And, for me, knowing when my car is going to be ready is absolutely critical. No optimistic guesses up front and then apologies later. Kevin let me know what to expect and kept me posted every step of the way. Two thumbs up. More