Mercedes-Benz of Houston Greenway - Service Center

I brought my car in for service this month (8/9/12)for braking system repair. I received excellent OVER AND BEYOND service from Jerry Goggins (Service Advisor) and Darrell Williams (Service Manager) right braking system repair. I received excellent OVER AND BEYOND service from Jerry Goggins (Service Advisor) and Darrell Williams (Service Manager) right from the start- from the time I was given my loaner car throughout the whole repair process until I picked up my car and was ready to go!!! Jerry and Darrell answered all of my questions and addressed all of my concerns. I highly recommend this dealership for sales as well as service!!! More

Mercedes-Benz of Houston Greenway has excellent services. especially service advisor Randy Els. I have been visiting this shop for last 10 years. quality of work and services are exceed my expectation. especially service advisor Randy Els. I have been visiting this shop for last 10 years. quality of work and services are exceed my expectation. More

Jerry Jow and Darrell Williams are always available to assist their clients. They provide great service and do it with a smile and enjoyment. They provide advice even if meeting your needs means recomme assist their clients. They provide great service and do it with a smile and enjoyment. They provide advice even if meeting your needs means recommending a company that is not associated with Mercedes Benz Greenway. All my dealings with Mercedes Benz Greenway have been enjoyable More

Impressed with the efficiency and attitudes of the entire dealership from scheduling, to check-in to check-out. This was the quality experience one would hope for at a MB dealership. Consideration for my tim dealership from scheduling, to check-in to check-out. This was the quality experience one would hope for at a MB dealership. Consideration for my time and satisfaction was very much appreciated and rarely experienced at other dealerships. Thanks to all involved. More

The experience was excellent from start to finish. Jay ensured that all our questions were answered and he followed up every day to advise the progress being made. He delivered on his promise. ensured that all our questions were answered and he followed up every day to advise the progress being made. He delivered on his promise. More

Mike Walsh has always taken great care of my service needs and requests. This time, Randy was the one to offer his great service. I love the VIP treatment and will continue to have my car serviced at th needs and requests. This time, Randy was the one to offer his great service. I love the VIP treatment and will continue to have my car serviced at this location. My experiences here have always been pleasant and memorable. More

I was very pleased with the service received from the dealership. I was given a loaner car during the whole process and received my car back working properly and clean. dealership. I was given a loaner car during the whole process and received my car back working properly and clean. More

i was very pleased with the job done from my service consultant to the technitions to listen and diagnose the problem with my car. it is running better and the gas milage is where it should be now that consultant to the technitions to listen and diagnose the problem with my car. it is running better and the gas milage is where it should be now that the fuel pump has been replaced. We didn't buy this car at Greenway however we will have the service on it done here. More

Randy Els is a fabulous service provider. Friendly, helpful, honest and on the ball. He has even taken my calls when I am on the road in the middle of nowhere when I have needed service advice about a helpful, honest and on the ball. He has even taken my calls when I am on the road in the middle of nowhere when I have needed service advice about an issue I was having. It is a pleasure to be greeted by and be helped by Randy. I would recommend him to anyone withour hesitation. Nancy More

Randy goes out of his way to keep you informed and tell you what is going on. He greets you with a smile, remembers your name and is efficient. He is a great troubleshooter, and makes you feel like a fam you what is going on. He greets you with a smile, remembers your name and is efficient. He is a great troubleshooter, and makes you feel like a family member is taking care of your car. More