Mercedes-Benz of Houston Greenway - Service Center

i was very pleased with the job done from my service consultant to the technitions to listen and diagnose the problem with my car. it is running better and the gas milage is where it should be now that consultant to the technitions to listen and diagnose the problem with my car. it is running better and the gas milage is where it should be now that the fuel pump has been replaced. We didn't buy this car at Greenway however we will have the service on it done here. More

Randy Els is a fabulous service provider. Friendly, helpful, honest and on the ball. He has even taken my calls when I am on the road in the middle of nowhere when I have needed service advice about a helpful, honest and on the ball. He has even taken my calls when I am on the road in the middle of nowhere when I have needed service advice about an issue I was having. It is a pleasure to be greeted by and be helped by Randy. I would recommend him to anyone withour hesitation. Nancy More

Randy goes out of his way to keep you informed and tell you what is going on. He greets you with a smile, remembers your name and is efficient. He is a great troubleshooter, and makes you feel like a fam you what is going on. He greets you with a smile, remembers your name and is efficient. He is a great troubleshooter, and makes you feel like a family member is taking care of your car. More

Randy Els is the best service consultant I have ever come across. He has done fantastic job every time. Trust and credibility is very important to me. Please pass on my compliments. across. He has done fantastic job every time. Trust and credibility is very important to me. Please pass on my compliments. More

I will always choose Jay as my service advisor as long as I own my Mercedes Benz. I have had many different service advisors in the past and by far Jay has been the best! I own my Mercedes Benz. I have had many different service advisors in the past and by far Jay has been the best! More

I was a customer of MBGH from 2003 until 2008 and made a bad decision to buy what was probably my last (5th) Jaguar from Momentum. Then tried a Lexus from Westside, which was also a disappointing experience bad decision to buy what was probably my last (5th) Jaguar from Momentum. Then tried a Lexus from Westside, which was also a disappointing experience both in terms of the poor quality of the vehicle and their lack of product support. So, I'm back. Took my SL in for factory maintenance and I am very pleased with the entire experience. Randy Els is both very knowledgeable and very personable. I know a lot about cars and I really appreciate the fact that he took time to listen to my concerns and answered my questions in detail without talking down to me. He also made a special effort to investigate a minor repair, and along with the technician, figured out what was wrong. Everyone I dealt with yesterday seemed happy and not stressed out, which is refreshing. I'm glad to be back and feel that the money I spent on repairs was money well-spent to protect my investment. I highly recommend Mercedes Benz of Houston Greenway. John Durfey More

My Service Advisor, Mike Walsh, is the MAIN reason that I am proud to have purchased my S550 from MB of Houston Greenway. I now have years of working with Mr. Walsh and I truly trust him and can easily recom am proud to have purchased my S550 from MB of Houston Greenway. I now have years of working with Mr. Walsh and I truly trust him and can easily recommend him to others and encourage them to consider MB of Houston Greenway for their next MB purchase if they can have Mr. Walsh assigned to take care of their after purchase needs. To be clear, I immediately trusted Mr. Walsh years ago and have only had years of reminders that the trust was the correct initial reaction to him that has been reconfirmed year after year. More

GayLynn was remarkable, she took the time to go over everything. She is also very knowledgable about Mercedes. I had actually requested Gaylynn, I previously had a problem and the prior serviceman coul everything. She is also very knowledgable about Mercedes. I had actually requested Gaylynn, I previously had a problem and the prior serviceman could not fathom how to solve it. She did and was the only person to have an answer, believe me I remembered and for that reason I requested her and will always go back to her. More

You can't find a better service rep than Randy Els - period. He is always courteous and diligent and works to make the process as seemless as possiblel. period. He is always courteous and diligent and works to make the process as seemless as possiblel. More

Randy Els is absolutely awesome human being and service consultant. I cant speak highly enough. Ive referred friends and coworkers to him and quite honestly would continue buying cars at Houston Greenway i consultant. I cant speak highly enough. Ive referred friends and coworkers to him and quite honestly would continue buying cars at Houston Greenway in order to keep him as a service rep. He is friendly, professional, attentive, response. Maybe he is a great actor but he certainly makes me feel like he (and the rest of the dealership) truly care. And although my CPO G500 has ended up being somewhat of a lemon, all my frustration washes away the moment he greets me. That man is a huge asset and should be recognized as such. More