Mercedes-Benz of Houston Greenway - Service Center

Several weeks ago, my 2003 Mercedes Benz was flooded after I tried driving home in the heavy rain. Almost immediately, I called Greenway Plaza to tow my car and access the damages. While this preliminar after I tried driving home in the heavy rain. Almost immediately, I called Greenway Plaza to tow my car and access the damages. While this preliminary stage was done efficiently and my service advisor kept in contact with me on a regular basis, the service and customer relationship went downhill quickly thereafter. After I paid several hundred to have my car looked at in a five hour diagnostic test, it was concluded that it would cost nearly four thousand to have my car fixed. Within 24 hours, the service advisor reassured me that everything had been taken care of, the car parts would be ordered and replaced, and my passenger and I would be able to drive back to California (about 1500 miles) home the next day safely and without engine problems. I was satisfied with the work done at Greenway Plaza, especially since they fixed my car so quickly and I hadn't even purchased the vehicle there. I called my service advisor repeatedly during my drive home to California, with his continual reassurance that my car was safe to drive. However, within 24 hours of driving home, it appeared that Mercedes Benz of Greenway had not completely flushed the water out of my vehicle or correctly fixed the problemed incurred by the floord damages. My vehicle once again stalled on the freeway, with oil spilling everywhere and completely damaging my engine. I then towed it to a southern California dealership to access the damages. Neither I nor my new service advisor could reach anyone at Greenway. For 2 weeks. I left countless messages for my Houston advisor and his manager, to almost no reply, except to contact my insurance. When my insurance contacted Greenway Plaza, they faxed an invoice that was less $1200 of the actual amount I originally paid. I have no complaints about the work that was done on my vehicle by Greenway Plaza; in fact I commend them for covering the damages so quickly that by the time my car broke down again, I was too faraway to come back to their dealership. They even sent me a customer service survey online, which was later removed 24 hours later when my car broke down. I am giving Greenway Plaza a low rating not because they could not fix my car, as it was flooded and later deemed a total loss by the House of Imports Mercedes Benz and AAA insurance, but because of the poor customer service quality thereafter. My family currently owns five Mercedes Benz, a Porsche Carrera and a Lexus, and we are quite aware of the caliber of customer service these dealerships offer. I am quite surprised that Greenway Plaza cut contact with not only a valuable customer, but also with another Mercedes Benz dealership and a renowned insurance company. The amount I paid for in damages at Greenway Plaza is now insignificant, compared now to the respect and trust I had for the dealership and customer service. More

This is the worst dealership I have ever experienced. I had our car serviced there for several years because they are the closest one to us. First we do our routine maintenance there for 3 years until one had our car serviced there for several years because they are the closest one to us. First we do our routine maintenance there for 3 years until one day I realized the front tires worn a lot. It turned out, they never did tire rotation even they charge me for it. Who knows what else they did not do but charged me for? Secondly, after my car is out off warranty, I bought an extended warranty from an online dealer and they said they are happy to accept the warranty. But every time I used it, they will find some excuses to charge me more. They even try to cheat me by saying that the rear view mirror is not electronic so my warranty will not cover it. The parts there are also way more expensive than other dealers. They charge over $12 for a light bulb, but you can buy it from aother dealer for $4. I now go to Star Motor for service and repair. They are much better. Mercedes Greenway is worse than a Junk car dealer when coming to cheating your money. More