Mercedes-Benz of Houston Greenway - Service Center

Always helpful when questions arise about the car, or service is required. Always done in a day service is required. Always done in a day More

My car is turning 6 years old with an extended warranty. I have just under 53,000 miles. When I bought my NEW car, it was in the shop the first 6 weeks. Problem with the ECO system. I have had an A/C probl I have just under 53,000 miles. When I bought my NEW car, it was in the shop the first 6 weeks. Problem with the ECO system. I have had an A/C problem since the beginning. I took my car in for the annual check up and to have the A/C check one last time under the warranty. The A/C goes out for no reason. No pattern. I never use the ECO. This time they wanted to charge me $450.00 to charge the system before looking at the problem. I think this is a money grab. The system doesn't need to be charged!! This is the same issue for 6 years. More

Greeted with pleasantry upon arrival. It makes a big difference in such a stressful world, and not to mention the repair cost, if needed. It makes a big difference in such a stressful world, and not to mention the repair cost, if needed. More

My advisor Patrick is amazing! He is prompt with his response time and always friendly. He is prompt with his response time and always friendly. More

Jasper Mendoza is the reason I gave the Greenway office a five star ratng. He is personable, and has exceptional customer service skills. I will return to Greenway because of Jasper. five star ratng. He is personable, and has exceptional customer service skills. I will return to Greenway because of Jasper. More

courteous prompt service for last minute tire emergency , have shuttle to drop me off at work , fair price have shuttle to drop me off at work , fair price More

Raphael has super-succeeded my expectations. Kudos to her for performing up to par, Mercedes way. Kudos to her for performing up to par, Mercedes way. More

Greeted professionally and warmly. Explained process. Made comfortable while waiting for services to be completed. Explained process. Made comfortable while waiting for services to be completed. More

Always fantastic, got my car in the same day and repairs are always fast. Ernesto is the best! are always fast. Ernesto is the best! More

I bought a maintenance package covering 24 months there together with my car. After 4 months I had a problem with my parking break. I went there and they got it fixed. For some reason at first they could n together with my car. After 4 months I had a problem with my parking break. I went there and they got it fixed. For some reason at first they could not identify that I had a maintenance package, but Jacqueline went after it and everything was solved. More