Mercedes-Benz of Houston North

I messed up while changing out my headlight bulbs and had to go to my MB service for help. Ahmed was able to get me in without an appointment. I was expecting a huge bill which was why I tried to fix it myse to go to my MB service for help. Ahmed was able to get me in without an appointment. I was expecting a huge bill which was why I tried to fix it myself. I was pleased to see that Ahmed had only charged me for the bulbs and not the labor. The price of the bulbs also seemed to be very reasonable. On top of that I also got a free car wash. This service department has been my place of choice to service my car each year since I bought it and will remain so for as long as I own this car. More

Thank you Dale! ! Great customer service and love the patience he had with us to choose our new vehicle. ! Great customer service and love the patience he had with us to choose our new vehicle. More

Jaja is the best salesman. Very helpfull and knowledeable and honest. His service was fast and easy process Very helpfull and knowledeable and honest. His service was fast and easy process More

Went in for service this past Saturday 10/1. ... Excellent service as usual! Thanks Carlos! ... Excellent service as usual! Thanks Carlos! More

I have a bad customer service experience, try to get the windshield replace on hold for 1 hour, spoke to Melany, Christina, they transfer the phone back and forth, and place me on hold....and they act unpro windshield replace on hold for 1 hour, spoke to Melany, Christina, they transfer the phone back and forth, and place me on hold....and they act unprofessional, not helping the customer at all. Christina texted me Ana's name and she stated that Ana was my advisor before so Ana will have to call me back and no one call me. Next day, I called again and Melany told me that I have to wait 2 weeks just to see the advisor, I Just need to replace the windshield, and to be honest, I don't care who is advisor, as long as they repair my car. I am very disappointed with their service. They're not qualify to work as Mercedes dealer at all. You really need to fix this matter More

Very professional, explained the issue in great detail, and got it fixed Thank you, Nestor! and got it fixed Thank you, Nestor! More

everything was completed with exceptional standards they are consistent in their quality of service and correspondence are consistent in their quality of service and correspondence More

Work performed excellent. Speed of work slow. Communication with dealership can be improved. Call center not very helpful when operators don’t have direct access to service ad Speed of work slow. Communication with dealership can be improved. Call center not very helpful when operators don’t have direct access to service advisor. More

Service was good and car was cleaned very well whe I got it back from dealers it back from dealers More

Thank you Stacey for kindness and excellent sales service. This dealership has an incredible range of vehicles and treats you with respect. She was very knowledgeable of the brand and as a customer service. This dealership has an incredible range of vehicles and treats you with respect. She was very knowledgeable of the brand and as a customer I felt honored. If you are looking to purchase a new car, visit Stacey!! More