Mercedes-Benz of Houston North

When you drop your vehicle for repairs, make sure you take photos as they caused more damage beyond what you went for - they sneaked in dealership caused defective parts into your vehicle which was not m take photos as they caused more damage beyond what you went for - they sneaked in dealership caused defective parts into your vehicle which was not mentioned when picking up the vehicle - upon walking around the vehicle, I noticed paints on my headlamp and the headliner was sagging - I had to leave the vehicle with them until those things are restored. The service advisor was very professional, courteous and helpful. She is very easy to work with - this is not her fault but the technicians that worked on the vehicle. The vehicle is still with them and will revisit this review upon delivery. More

This was my first time using the North location and although it is quite a distance from my home, I will use this location for all my future needs. My experience was exceptional from the greeting to c although it is quite a distance from my home, I will use this location for all my future needs. My experience was exceptional from the greeting to check-out. Yami was very knowledgeable, friendly, warm and personable. The customer service was great compared to others I have visited in the city. More

I removed my negative review and am changing it to a positive one. My issues with management have been resolved. positive one. My issues with management have been resolved. More

Salesperson was very professional and most attentive to our wants. Kept us updated on delivery of the vehicle we wanted and very thorough with explaining the vehicle. He has followed up several time sinc our wants. Kept us updated on delivery of the vehicle we wanted and very thorough with explaining the vehicle. He has followed up several time since we took possession of the vehicle. More

The team member was very good , she checked on me , very friendly and knowledgeable and sweet friendly and knowledgeable and sweet More

This dealership has the best customer service and always attentive to my concerns regarding my car. I would definitely recommend this dealership to friends. attentive to my concerns regarding my car. I would definitely recommend this dealership to friends. More

Kelvin was great from start to finish! I was impressed with his communication, commitment and flexibility. I was impressed with his communication, commitment and flexibility. More

Excellent service very attentive Nestor was very helpful and professional I will return for my next service and I will recommend to my friends and professional I will return for my next service and I will recommend to my friends More

I messed up while changing out my headlight bulbs and had to go to my MB service for help. Ahmed was able to get me in without an appointment. I was expecting a huge bill which was why I tried to fix it myse to go to my MB service for help. Ahmed was able to get me in without an appointment. I was expecting a huge bill which was why I tried to fix it myself. I was pleased to see that Ahmed had only charged me for the bulbs and not the labor. The price of the bulbs also seemed to be very reasonable. On top of that I also got a free car wash. This service department has been my place of choice to service my car each year since I bought it and will remain so for as long as I own this car. More

Thank you Dale! ! Great customer service and love the patience he had with us to choose our new vehicle. ! Great customer service and love the patience he had with us to choose our new vehicle. More