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Mercedes-Benz of Houston North

Houston, TX

Overview
Reviews
Vehicles
4.5
734 Reviews
Mercedes-Benz of Houston North is the premier destination for all things Mercedes-Benz in the north Houston area. Located in Houston near Cypress Station, our dealership is proud to serve residents from Houston, The Woodlands, Spring, and the entire Harris County area. From the latest new Mercedes-Benz vehicles for sale, to our extensive pre-owned inventory, Mercedes-Benz of Houston North has it all. Visit our website to learn more, and schedule a test drive today!
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17510 I-45 North Freeway

Houston, TX

77090

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Showing 734 reviews

September 22, 2022

My experience this time was much better than my last time, very cordial. The only problem that I have noticed since the install of the auxiliary battery is the ECO function does not work. From what I More

by jdk2652
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ahmed Hamed
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Sep 26, 2022 -

Mercedes-Benz of Houston North responded

Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (281) 305-8970 to discuss what we can do to help.

September 22, 2022

Always gives the best service and excellent team. Always keep me informed if there’s any other issue or letting me know what’s going on with my vehicle. More

by Walter B
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ana Alvarez
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Sep 26, 2022 -

Mercedes-Benz of Houston North responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 21, 2022

Carlos has always been helpful and friendly when we have needed any service on our vehicles. More

by 6merlin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlos, Nestor
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Sep 25, 2022 -

Mercedes-Benz of Houston North responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

September 20, 2022

The dealership provides excellent service however, the representatives sometimes do not. I was not pleased with my encounter with the representatives this visit. More

by Twila
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I can’t recall her name but she checked my vehicle in, Christina is the other person never came to acknowledge me being there
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Sep 24, 2022 -

Mercedes-Benz of Houston North responded

Hi Twila, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

September 19, 2022

As always I have a wonderful experience with Jason Fleeks. He provides excellent customer service skills and professionalism. I'm always informed on the priorities of what is needed and what can wait More

by Leola Jordan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don't know names
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Sep 23, 2022 -

Mercedes-Benz of Houston North responded

Hi Leola, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Houston North. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

September 19, 2022

The service manager, Carlos Trevino was wonderful. The waiting room was very nice. My car was done on time. I love that it was vacuumed and washed. I would always go to the dealer for service. More

by Camie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlos Trevino
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Sep 23, 2022 -

Mercedes-Benz of Houston North responded

Hi Camie, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.

September 16, 2022

Great Service, by every staff member. I was greeted and provided me with a loaner until my car was ready. More

by alvinabrown21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christina
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Sep 19, 2022 -

Mercedes-Benz of Houston North responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

September 16, 2022

Appreciate the level of service and support provided. Sales process was completed within 2 days. More

by kudiaras
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Arias
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Sep 20, 2022 -

Mercedes-Benz of Houston North responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

September 15, 2022

I had a complex problem with my engine starting the service manager went thru extra channels to come up with a solution More

by br3318
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nestor the representative and Darrell the manager
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Sep 15, 2022 -

br3318 responded

I have a revolving problem. So the service manager Darell Williams and representative Nestor Cardona are working on a solution. Keep in mind some dealerships wouldn’t.

September 12, 2022

The Agent was very professional and helpful. Everyone was very friendly. The dealership was clean and neat. More

by m.higgins
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isiah
Report | Print
Sep 16, 2022 -

Mercedes-Benz of Houston North responded

Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

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