Mercedes-Benz of Houston North

I made an appointment to have my Sprinter cruise control repaired. They also performed a couple of recalls. Only problem I encountered was the excessive wait time for my vehicle to be bought up. repaired. They also performed a couple of recalls. Only problem I encountered was the excessive wait time for my vehicle to be bought up. More

Someone broke my seat during a visit there and they are not taking responsibility for the damages they caused. They returned my car with the seats in a downward position, that's not acceptable and then ca not taking responsibility for the damages they caused. They returned my car with the seats in a downward position, that's not acceptable and then called me a liar by saying I brought my car in with the seats down and already broken. My seats worked perfectly fine before this visit. First it was lugs nuts, they were the only shop working on my tires and they striped them all. I had to replace all 20 lug nuts, the mechanic over torque them. Then the manager told me, I coluld receive a complementary detail because the last mechanic spilled oil all over my engine during an oil change and they are not honoring that. The service prices are not cheap for the quality of work I'm receiving. More

I left my vehicle in response to a recall. They found $2058.47 worth of additional service needs that included, but was not limited to, rounded for simplicity, $40 wiper blades, $14 oil filter They found $2058.47 worth of additional service needs that included, but was not limited to, rounded for simplicity, $40 wiper blades, $14 oil filter, $310 "body and interior repairs," $196 fuel filter, $48 brake fluid, $190 rotate and balance tires, $325 alignment, $60 misc, representing about half the additional cost related to the "recall." Labor was itemized in several places for a total, best I could figure, of $1509. Hope I can go a while before I get another "recall." More

Isaiah is great. He always addresses my concerns and is efficient in returning my car.Incredible service He always addresses my concerns and is efficient in returning my car.Incredible service More

Very courteous and professional service was provided. Very timely response and service rendered. Jason and Ray greeted and helped me to understand the service provided. Very timely response and service rendered. Jason and Ray greeted and helped me to understand the service provided. More

Took my Benz in for its yearly maintenance. Isaiah was awesome. Met me outside, called me when the car was ready. Quick, easy peasy. Isaiah was awesome. Met me outside, called me when the car was ready. Quick, easy peasy. More

very good. execellent service and attentivness and so on and so fourth. good dealing with carlos execellent service and attentivness and so on and so fourth. good dealing with carlos More

Travis was phenomenal. It's definitely not the norm to buy a Ford at a Mercedes dealership, but he helped me regardless and kept me updated throughout the whole process! It's definitely not the norm to buy a Ford at a Mercedes dealership, but he helped me regardless and kept me updated throughout the whole process! More

My experience was an A+. Forrest was great even found me the toolbox keys yea! Financing met my needs so I could leave with the vehicle I chose. Felt very comfortable and Forrest was great even found me the toolbox keys yea! Financing met my needs so I could leave with the vehicle I chose. Felt very comfortable and not hounded like some dealerships. They kept my needs in mind More

Employee’s are always very friendly and courteous. Keep you informed about your car and services needed Keep you informed about your car and services needed More