Mercedes-Benz of Houston North

Avoid this dealership at all costs. I went in after given a spec sheet on a new vehicle to purchase. Then, I was given a new sheet with about $9,000 in add on costs that were not men I went in after given a spec sheet on a new vehicle to purchase. Then, I was given a new sheet with about $9,000 in add on costs that were not mentioned before. One was a market rate adjustment of $5,000 which they waived. When I met with the finance manager, I was told that the other $4,000 worth of stuff could not be waived. I didn't have time to do the BS song and dance of let me talk to the manager", so I got up and walked out. This is why people hate the car buying experienece More

I have been coming to this dealership for years now. Not only did I purchase my vehicle here, but I also utilize the service department. Isaiah Martinez always does a great job in helping me with my veh Not only did I purchase my vehicle here, but I also utilize the service department. Isaiah Martinez always does a great job in helping me with my vehicle. He even takes me out to the mechanic shop, while my vehicle is being worked on, to show me things to help me better understand the issue. He also is very friendly. Every one in the service department always has great customer service. Also, the area is always clean and they have refreshments while you sit and wait on your vehicle. I always I feel comfortable while I am there. More

From booking a service appt. to leaving the service lot the staff is amazing! I always go with Christina Ferri. She is so reliable and extremely helpful with assisting with featu to leaving the service lot the staff is amazing! I always go with Christina Ferri. She is so reliable and extremely helpful with assisting with features of my vehicle. The follow up calls and reminders she does says alot about how much Mercedes North cares about their customers. More

Excellent service and comfortable waiting area. Car was completed on time and everything went well. Car was completed on time and everything went well. More

Exceptional service as always! Isiah Martinez was exceptionally helpful and my issues were resolved perfectly! I continue to use Mercedes-Benz North—even though there is now anothe Isiah Martinez was exceptionally helpful and my issues were resolved perfectly! I continue to use Mercedes-Benz North—even though there is now another dealership closer to me—because the level of service and concern for their customers’ time and experience is always paramount. Greatly appreciated! More

I thought that the service was excellent, I got there and I was taken care of right away ! I love the staff members! I was taken care of right away ! I love the staff members! More

Everyone we met was very courteous and helpful. The routine maintenance was accomplished i a timely manner. I had asked two questions and was told that they would be passed on to the mechanic. I The routine maintenance was accomplished i a timely manner. I had asked two questions and was told that they would be passed on to the mechanic. I did not receive specific answers to the questions but I forgot to followup before I left the dealership. Overall, a very pleasant experience. More

This a great dealership, very good customer service, that’d great in communication with the customer that’d great in communication with the customer More

i did not like the price adjustment over MSRP, i think that is not good sales practice. Jaja is a great salesman and he would go out of his way to fulfill expectations . that is not good sales practice. Jaja is a great salesman and he would go out of his way to fulfill expectations . More

Good servive and Good Customer service I recomend 100% This Dealership and The service Departement,Ana Alvarado she is one the Best outhere. This Dealership and The service Departement,Ana Alvarado she is one the Best outhere. More