Mercedes-Benz of Houston North

Excellent customer service. Steven Davis was friendly and explained every step of service needed. Constant communication with updates throughout process and explained every step of service needed. Constant communication with updates throughout process More

Would not recommend.. went in looking for an e class.. found a potential vehicle that would work for. Left came back to begin the next process of buying… have bought many cars here over the years and thin found a potential vehicle that would work for. Left came back to begin the next process of buying… have bought many cars here over the years and things have definitely changed. Decided to price check and called a friend over at Mercedes Benz of the woodlands and found a deal that would better suit me. Told the guys here that I was going in a different direction. They then called my honesty out which is ridiculous. There is no incentive to buy a car here with the “no hassle” negotiating.. even made a joke about getting a hat with the car which I always do and they had to try to see if the margins would allow it. Car buying is a losing situation but a necessity. You want to feel like you at least won something. Will never be back and will move my relationship to Mercedes of the Woodlands. More

My salesman Marko made it happen once again. The above beyond customer service is what brings me back to Mercedes North. The follow up as well to ensure I am happy with my new vehicle and service provided beyond customer service is what brings me back to Mercedes North. The follow up as well to ensure I am happy with my new vehicle and service provided. More

I use the service department with a Mercedes-Benz motorhome and these people are fantastic. Fast and dependable. Very happy with the way they do things. motorhome and these people are fantastic. Fast and dependable. Very happy with the way they do things. More

Making an appointment was easy and fast. Customer service and communication was top notch! Christina Fierri was friendly and attentive and kept me up to date with everything that was going on with my car. Gr and communication was top notch! Christina Fierri was friendly and attentive and kept me up to date with everything that was going on with my car. Great experience overall! More

No pressure! Worked with Edward. He was very nice. Didn’t pressure us. Love my Mercedes. Didn’t pressure us. Love my Mercedes. More

Service was flawless. Everyone was very helpful. Isaiah reviewed my service schedule and found that another Mercedes dealership did a transmission service earlier than necessary. reviewed my service schedule and found that another Mercedes dealership did a transmission service earlier than necessary. More

None of my concerns were addressed and I’m wondering if a service was performed on my car at all. I heard something in the suspension when I dropped my car off and I still hear it today. There was also a rat service was performed on my car at all. I heard something in the suspension when I dropped my car off and I still hear it today. There was also a rattle sound in the sunroof that is still happening today. The car was not cleaned on the outside nor on the inside. When I arrived it was difficult for the service members to locate my vehicle. Just an overall bad experience. More

Needed to have a tire repaired was able to have it fixed with in two hours . This location offers great work I would not take my car to any other place after the great service I received at this location . with in two hours . This location offers great work I would not take my car to any other place after the great service I received at this location . More

The warning message came on and we called our service advisor Stephen Davis. Mr. Davis said bring it right in and we'll take care of it while we waited. Our service advisor, Stephen Davis, is and has alw advisor Stephen Davis. Mr. Davis said bring it right in and we'll take care of it while we waited. Our service advisor, Stephen Davis, is and has always been a total professional and very honest and courteous. He always makes us feel like family. We always feel welcomed at Mercedes North. More