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Mercedes-Benz of Houston North
Houston, TX
738 Reviews
Mercedes-Benz of Houston North is the premier destination for all things Mercedes-Benz in the north Houston area. Located in Houston near Cypress Station, our dealership is proud to serve residents from Houston, The Woodlands, Spring, and the entire Harris County area. From the latest new Mercedes-Benz vehicles for sale, to our extensive pre-owned inventory, Mercedes-Benz of Houston North has it all. Visit our website to learn more, and schedule a test drive today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 738 reviews
April 08, 2021
On Oct. 28, 2019, I purchased a 2018 MB C300C4 from Mercedes Benz of Houston North. The F&I Mgr. Ali Akhavan sold me on the MB Prepaid maintenance ($1850) and the CPO Extended Ltd. Warranty ($2700), st Mercedes Benz of Houston North. The F&I Mgr. Ali Akhavan sold me on the MB Prepaid maintenance ($1850) and the CPO Extended Ltd. Warranty ($2700), stating that both were refundable if I decided to cancel them in the future. On Feb 1, I called the dealership 5 times to cancel the warranties and was unable to reach anyone. I left messages for an F&I Mgr. and the GM Ivan Krunic that I was selling the vehicle and wanted to cancel the warranties. No one returned my calls. I called again on Feb.2 to cancel the warranties, was unable to reach anyone and left messages. It has now been 65 DAYS since I contacted the dealership to cancel the warranty coverages that were never used, and they still can’t seem to send me my money back … ?! More
by sbrown1033
Employees Worked With
Kelvin Mitchell
March 27, 2021
Terrible service. They charged $1954 for what is called Service B which includes some fluid oil and filter changes on a 2014 GL350 Blue tech. Contrary to their written report they did not fill DEF Adblue. Service B which includes some fluid oil and filter changes on a 2014 GL350 Blue tech. Contrary to their written report they did not fill DEF Adblue. When vehicle came home we added 2 gal DEF which wasn’t enough to fill it and needed much more. Reading all reviews I see why they are rated 2.7 compared to 4.8 for Mercedes if woodlands. They don’t answer calls or e mails. More
by hhb
Employees Worked With
Don’t know
March 23, 2021
Day 17 of my 2021 AMG GLS63 in service and nobody can figure it out. Also, the 3rd time my car has been serviced in the two months I’ve owned it. figure it out. Also, the 3rd time my car has been serviced in the two months I’ve owned it. More
by Roya
Employees Worked With
Edward Luka Jason Darell
February 12, 2021
The worst service department I have every dealt with. They caused more damage to my car than what it had before I took it to get serviced. I really feel as if they are messing up perfectly good parts on They caused more damage to my car than what it had before I took it to get serviced. I really feel as if they are messing up perfectly good parts on your to force you to continue to go back to them and spend money. I didn't not expect thus type of behavior and treatment from a premium service department. The Director had me waiting on him for approximately 2.5 hours and advises me when he finally returned that he i showed up on his long lunch day. I requested to speak with the GM the receptionist told me they had no idea who that was and the Director of service was the highest person I could speak with. I researched and found the GM information, which I have reached out to several times, with no resolve or response. You can't expect the staff to treat the consumer any better than the executive leader does. They have blaintent disregard for consumers time and money. Buyer be warned, it's all about the money with these guys and they will do anything to get it, even. If that means miss diagnosis of your car so they can force you to come back for more repairs! They can not be trusted to do their fiduciary duties for their customers. Everyone was horrible except Ray, he tried to make thing right but his authority only goes so far! More
by Sunshinetheboss
Employees Worked With
Celest, Darrell, Ray, Jason, and cashiers,
October 02, 2020
I have had a lease for almost a year and now I find out that the car had an accident, they never informed me of this and I have called everyone and I have not received a response, I hope I do not receive t that the car had an accident, they never informed me of this and I have called everyone and I have not received a response, I hope I do not receive the same answers, what is written in all the complaints I do not want a crashed car, and I will go through steps making complaints and then proceeding legally with a lawsuit to the concessionaire More
by Yunior
Employees Worked With
Guevara
September 19, 2020
Godfrey goes above a beyond customer service with him you feel like your part of the family. He is very knowledgeable and up front with you. He communicates very well and explains what he is going to do from feel like your part of the family. He is very knowledgeable and up front with you. He communicates very well and explains what he is going to do from start to finish. I had my daughter and my 4 year son with me while shopping and Godfrey was so great interacting with not only me but my kids as well. They absolutely loved him. My car buying experience was the best it has ever been. More
by Kpampell27
Employees Worked With
Godfrey,Elder
August 16, 2020
My wife and I are extremely upset with our experience at Mercedes-Benz of North Houston. We purchased a Red 2017 Mercedes C63 S convertible. Less than a week after purchasing this vehicle, we noticed a lo Mercedes-Benz of North Houston. We purchased a Red 2017 Mercedes C63 S convertible. Less than a week after purchasing this vehicle, we noticed a loud thumping noise coming from under the car when pulling in and backing out of our driveway. It is under warranty, so we took it in for service. We were told the issue couldn’t be duplicated. We took the vehicle back; however, we immediately noticed the same thumping noise. We brought the vehicle back and after a week, we were told it was fixed. Out of precaution and before leaving service, we had a service manager do a test ride with us. The car wasn’t fixed, it was making same thumping noise so we left the car again. Two weeks later, we were called again and told the car was fixed and ready to pick up. Again, out of an abundance of caution, we had a service manager do a test ride with us, the problem was NOT fixed. At this point, we asked to speak with the GM. The GM did initially work with us and agreed to accept our vehicle back as a trade in and worked with us to find a new vehicle and we were able to do so. Things took a turn for the worst when we were told that our pre-paid maintenance plan purchased on the C63 S could not be refunded or transferred. At this point, I was beyond pissed. We paid $3K for this package that was never used on a broken vehicle that Mercedes couldn’t fix and we owned for less than 2 months. As a consolation prize, we were offered a discount on the same plan for our new car. I’m requesting a FULL REFUND of this plan and I’m ready to do what’s necessary to ensure that happens. Please don’t respond with a generic message that the GM would like to speak with me about this. If you are in the market for a used car and you see a Red 2017 Mercedes C63 S convertible on this lot, it has a major frame or suspension problem that Mercedes cannot fix. Do NOT purchase this vehicle. More
by Jeremy
Employees Worked With
Ace
August 07, 2020
Nicole medeanic was wonderful and professional, she took time understand what I need and she worked along with me, I will recommend her 100% any day for anyone planing to visit MB north Houston. time understand what I need and she worked along with me, I will recommend her 100% any day for anyone planing to visit MB north Houston. More
by Femy
Employees Worked With
NicoleMedanic
June 12, 2020
Mercedes should take this dealership back from AutoNation! We purchased a used car and have had a major issue and they would not let another dealership perform warranty work demanding we bring the AutoNation! We purchased a used car and have had a major issue and they would not let another dealership perform warranty work demanding we bring the car back to them from out of town. We have called Keith in customer service many many times and he has never returned our calls. This place sucks. Find another place to buy a car! More
by Dtan
Employees Worked With
Keith in Customer Service
