Mercedes-Benz of Houston North

Worst service department on the planet. They will fight extensively to not do warranty work. BEWARE this dealership. I have a 2005 SL(paid $101K for it) that had warranty issues from the beginning, one in extensively to not do warranty work. BEWARE this dealership. I have a 2005 SL(paid $101K for it) that had warranty issues from the beginning, one in particular that was in over a dozen times for and they never fixed it. 5 months after out of warranty I had to spend $5K to repair it and it should have been done while in warranty. Needless to say I let someone else repair it. I also have a friend who had to invoke the Lemon Law with then on a car because they would not repair her vehicle....it took an attorney to get them to do what was right. More

I had an absolutely wonderful experience purchasing a pre-owned vehicle from Mercedes-Benz Houston North. The salesmen and manager were very helpful and patient in assisting me with my purchase. I have s pre-owned vehicle from Mercedes-Benz Houston North. The salesmen and manager were very helpful and patient in assisting me with my purchase. I have shared my positive experience with friends and I believe they will also seek Mercedes-Benz Houston North for their car purchasing needs. More

My wife and I had the best car buying experience ever! Our salesman, Mike Stahl was very informative and paid close attention to what was important to us. Mike's manager Pete Pieternelle introduced himsel Our salesman, Mike Stahl was very informative and paid close attention to what was important to us. Mike's manager Pete Pieternelle introduced himself shortly after we arrived and assured us that this would be a great experience and it defiantly was. Choosing a vehicle and financing it was very easy to do. Our finance person was Stephanie, she explained everything very well and got us a very low interest rate. Before we left the dealership we were shown and introduced to the Service Department. Our service advisor's name is Shawn and he was very nice and friendly too. If you want to go somewhere and be treated fairly with respect and no hassle, go to Mercedes Benz of Houston North! More

I had bought a certified used vehicle from this dealership in February of 2008. I kept the car under mint condition with their service recommendations. On Dec 26th 2010 i received a message in th dealership in February of 2008. I kept the car under mint condition with their service recommendations. On Dec 26th 2010 i received a message in the car saying Reduced Braking Power. On 27th and 28th of December they 'worked' on my car. They fixed the SBC pump, replaced brakes and roters, and also fixed a oil leak. On 28th after I sign the paper work and leave the dealership, the car catches on fire and gets totaled. Till today, this $%^$&#* dealership or mercedes benz corporate owned up to the responsibility of that their work caused the car to catch on fire. DO NOT BUY YOUR NEXT CAR FROM THESE PEOPLE!!! VERY EAGER TO SELL, NOT EAGER TO FOLLOW UP!!! PLEASE, PLEASE, PLEASE DON'T BUY YOUR CAR FROM THESE PEOPLE!!! YOU'LL GET SCREWED!!! More

My first experience with this dealer has been very good, especially dealing with Cesar Tijerina in the service department. They did everything on time and as promised. I can only hope that my relationship w especially dealing with Cesar Tijerina in the service department. They did everything on time and as promised. I can only hope that my relationship with this dealer stays this good, and I would recommend MB North to anyone at this time. More

Saw online ad for a Gl450. Drove 45mins to see it in person and once we sat down to discuss prices, they were like that online ad was a pricing error and that they could not sell it for that price (even person and once we sat down to discuss prices, they were like that online ad was a pricing error and that they could not sell it for that price (even after having called the sales guy to confirm the price before we left the house) Worst MB dealership in the Houston area. Go to Arod or MB of Sugarland and stay away from these Autonation chains. Their quoted prices changes depending on time, temperature and current weather conditions. More

I tried to purchase a pre-owned car from this dealership. My experience was absolutely terrible! I found the car online and visited to see in person and then discuss price. I tried to negitiate the price how My experience was absolutely terrible! I found the car online and visited to see in person and then discuss price. I tried to negitiate the price however they would not budge from the list price which was $2,400 higher than Kelly Blue Book Certified Car Price. They basically refused to budge off of the list price. I tried again to offer a higher price and they would not budge. They informed me that someone else was ready to buy the car for list price so I left. Recieved a call later stating that the deal fell through so I ask them about the price. Sales person informed me that the list price was several thousand below what the price should have been and they had changed it to the "right" price. Heres the good parrt... However since I had seen the old list price online his manager was willing to accept the old list price. How absurd and insulting! I will never do business with Mercedes North and will advise all friends/family to stay away from this corrupt dealership. I have to say I expected more from a Mercedes dealership. I have worked with Lexus in the past and had a very professional and curteous experience. I am happy to say I found the same car with another dealer out of state. I will be picking up my car this week AND saved $3,400. More

Purchased a brand new car, paid cash via a bank transfer. Salesperson requested my social security number. I refused and then he mentioned it's only to register the vehicle with Texas DOT. So in order to Salesperson requested my social security number. I refused and then he mentioned it's only to register the vehicle with Texas DOT. So in order to get over the paperwork I gave them my SSN. Later found out they ran a credit report under false pretense. Called manager who said it was an autonation policy to run credit report even for those paying cash. They never agreed to make a note on my credit files that they pulled without permission. Use another dealer, these autonation dealers are now too big and only care about the sale... More

Came from out of town to purchase a new E-Class Coupe because of this dealer's willingness to make a good deal. Because of what I wanted, we had to order the car from Germany and it arrived in about 2 m because of this dealer's willingness to make a good deal. Because of what I wanted, we had to order the car from Germany and it arrived in about 2 months time. We did the deal over the phone and email. They helped me work through getting a USAA discount. They very clearly spelled out the invoice price on the car, the MSRP and the price they wanted for the car, which was in line with what my internet research indicated. They were willing to trade my 10 year old vehicle and agreed to a price site unseen to them that was in line with a trade-in value indicated by Kelly Blue Book and Edmunds. On arrival at the dealership, everything was ready to go. No change or haggling on the agreed price; they looked at my trade-in and gave me the agreed to price. They found a lender in Houston that matched a lender that I had lined up in my home town, so I am going with their lender. The paper signing was all computerized and easy to go with. The vehicle checkout went well and gave a good overview of the vehicle's features. This was probably the easiest car buying experience that I have had. I felt good coming out of the dealer because everything was pre-agreed to so I didn't have to wonder after I left if I had made some mistake in the deal. I recommend this dealership without reservation. More

This dealership is AWFUL!!!!! I spoke to one of the salesmen over the phone over a period of three days to get a quote on a new car. He gave me a quote and we finally came to an agreement over the phon salesmen over the phone over a period of three days to get a quote on a new car. He gave me a quote and we finally came to an agreement over the phone. I told him that I would be traveling from out of town to purchase the vehicle so I was coming to pick up the car and I didn't want to waste my time. I took a day off work and notified him that I would be coming to fill out paper work and purchase the vehicle on the terms we had agreed on. When I arrived, we discussed pricing a little more for a while and was in the process of further negotiating. He indicated that the agreed upon price was the best he could offer and that he could not go any lower. We calculated tax, title and license costs to figure the total drive out figures. After I agreed, I asked him to print out the paperwork because I was ready to purchase and I didn't want to deal with any other hassles. The salesman then proceeded to type in a few calculations in his calculator and then told me "This is the best we can offer you (a price that was WELL ABOVE what we had just discussed only seconds ago and for the last few days). I literally thought he was joking because it sounded so ridiculous. I questioned him about the previous quote he had given me and he told me "Oh, I never said I agreed to it..." The situation was completely ridiculous and laughable. I got up and left the dealership. He wasted my time and my entire day. Needless to say, I did not purchase the car from them nor will I ever. They are COMPLETELY DISHONEST and will lure you into the dealership by quoting you low prices, but they will never go through with the deal. AVOID THIS DEALERSHIP AT ALL COSTS! More