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Mercedes-Benz of Hunt Valley - Service Center

Cockeysville, MD

4.7
254 Reviews

254 Reviews of Mercedes-Benz of Hunt Valley - Service Center

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April 12, 2023

Staff was clear with the recalls as well as service requirements. Update was and response was efficient. The feedback time was timely. Customer service was friendly and ready to assist. More

by pamitke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
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Apr 21, 2023 -

Mercedes-Benz of Hunt Valley responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

April 09, 2023

Service rep had a thorough understanding of the issues and was very pleasant. Although I did wait one hour to be seen past the appointment time. He apologized. More

by Eileen Unitas
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Artis. Amazing!
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Apr 21, 2023 -

Mercedes-Benz of Hunt Valley responded

Hi Eileen, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

March 30, 2023

I appreciate how attentive and responsive Jessica was, she made a horrible experience much better. Thank you Jessica!!! More

by Tiffy
Recommend Dealer
Yes
Employees Worked With
Jessica
Report | Print
Apr 04, 2023 -

Mercedes-Benz of Hunt Valley responded

Hello Tiffy, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!

March 30, 2023

I found the staff and advisor to be very effective and friendly. Walked away very impressed with this dealership. More

by gailbarr5712
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hawkins
Report | Print
Apr 04, 2023 -

Mercedes-Benz of Hunt Valley responded

Hello, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

March 30, 2023

Sam from the Hunt Valley Dealership was the Best. Extremely courteous and professional. I can’t thank him enough. More

by Kerryrowen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam
Report | Print
Apr 04, 2023 -

Mercedes-Benz of Hunt Valley responded

Hello, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

March 27, 2023

Sam was great! Kept me updated and it’s clear he knows about MB vehicles. More

by arv.martin06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam
Report | Print
Mar 31, 2023 -

Mercedes-Benz of Hunt Valley responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.

March 24, 2023

I truly and appreciate my associate Sam Wu he always treat me like family he make sure that my car has the best service ever...Why go to BMW when you can have a Mercedes... More

by summers381
Recommend Dealer
Yes
Employees Worked With
Sam Wu
Report | Print
Mar 28, 2023 -

Mercedes-Benz of Hunt Valley responded

Hello, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

March 23, 2023

Very helpful and has no problem explaining any work that needs to completed and why! More

by Preciousgift79
Recommend Dealer
Yes
Employees Worked With
Sam
Report | Print
Mar 27, 2023 -

Mercedes-Benz of Hunt Valley responded

Hello , it is great to read such wonderful comments about your recent experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!

March 19, 2023

Sam Wu was extremely professional, respectful and very cordial! He treated me not only as a customer but more like family. This is what keeps me going to this Mercedes. Kudos to him!!! Respectfully Chae More

by Chae Ban Striffolino
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Wu
Report | Print
Mar 22, 2023 -

Mercedes-Benz of Hunt Valley responded

Hi Chae, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

March 16, 2023

Seamless sign in, service and checkout. Post service car wash is a plus. I do not understand why a set of wiper blades costs $60. More

by jgouline
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Golden
Report | Print
Mar 19, 2023 -

Mercedes-Benz of Hunt Valley responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

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